Tamera Coleman
Lynchburg,VA
Summary
Dynamic customer service professional with a proven track record at UPS Customer Center, enhancing satisfaction through active listening and effective problem resolution. Skilled in data entry and complaint handling, I consistently drive improvements in service quality, fostering loyalty and retention among clients. Committed to delivering results and optimizing team performance.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
UPS Customer Center
Lynchburg, VA
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Express Lane
Lynchburg, VA
03.2024 - 07.2025
- Handled cash management tasks, including end-of-shift cash reconciliation.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Contributed to inventory management by monitoring stock levels and reporting shortages promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Warehouse Order Picker
Centra
Forest, VA
10.2019 - 11.2023
- Operated pallet jacks and forklifts to transport materials efficiently within warehouse.
- Selected, packed, and labeled orders accurately for timely shipping.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Collaborated with team members to optimize workflow and improve order accuracy.
Office Manager
Midtown Motors
Lynchburg, VA
03.2010 - 06.2019
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
- Implemented inventory tracking system to streamline supplies management and reduce costs.
- Developed and maintained filing systems, improving document retrieval speed by 30%.
- Trained new staff on office procedures and company policies to ensure compliance.
- Oversaw vendor relationships to negotiate contracts and secure favorable terms for services.
- Led initiatives to improve employee engagement through organized team-building activities and feedback sessions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Mail Inserter
RST Marketing
Forest, VA
03.2006 - 09.2010
- Operated high-speed inserter machines for efficient mail processing
- Monitored production quality to ensure compliance with client specifications
- Loaded and organized materials for seamless workflow during peak operations
- Conducted routine maintenance checks to minimize equipment downtime
- Collaborated with team members to streamline insertion processes and enhance productivity
- Assured timely completion of urgent mailings through flexibility in schedule and willingness to work overtime when needed.
Customer Service Representative
StarTek
Lynchburg, VA
02.2001 - 11.2005
- Developed training materials for new hires, fostering a knowledgeable and effective support team.
- Implemented process changes that reduced response times and increased resolution rates for customer issues.
- Led initiatives to enhance product knowledge among staff, resulting in improved service quality and confidence in troubleshooting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
InService America
04.1997 - 10.2000
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM systems to track customer interactions and ensure timely follow-up on requests.
- Collaborated with team members to improve customer service processes, enhancing overall satisfaction levels.
- Managed customer feedback, analyzing trends to recommend improvements for service delivery.
Cashier
Exxon Gas Station
Rustburg, VA
12.1995 - 09.1996
- RustbProcessed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of dining area and workstations.
- Handled cash, credit, and electronic payments with accuracy.
Cashier
Burger King
Lynchburg, VA
06.1992 - 06.1995
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers with menu selections, providing exemplary service in a fast-paced environment.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
High School Diploma -
Rustburg High
Rustburg, VA06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Paperwork processing
- Order processing
- Staff training
- Dispute resolution
- Product sales
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account management
- Office equipment proficiency
- Quality assurance controls
- Warehousing functions
Timeline
Cashier
Express Lane
03.2024 - 07.2025
Warehouse Order Picker
Centra
10.2019 - 11.2023
Office Manager
Midtown Motors
03.2010 - 06.2019
Mail Inserter
RST Marketing
03.2006 - 09.2010
Customer Service Representative
StarTek
02.2001 - 11.2005
Customer Service Representative
InService America
04.1997 - 10.2000
Cashier
Exxon Gas Station
12.1995 - 09.1996
Cashier
Burger King
06.1992 - 06.1995
Customer Service Representative
UPS Customer Center
High School Diploma -
Rustburg High