Tamera Cruz
Winnemucca
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Branch Manager
Wells Fargo Bank, N.A.
Winnemucca, NV
04.2021 - Current
- Led branch operations, ensuring compliance with regulatory requirements and internal policies.
- Developed and implemented strategies to enhance member satisfaction and retention rates.
- Managed staff performance through coaching, training, and regular feedback sessions.
- Analyzed financial reports to identify trends and optimize operational efficiency.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Financial Horizons Credit Union
Winnemucca, Nevada
01.2020 - 04.2021
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Recommended loan approvals and denials based on member loan application reviews.
- Assisted Members by opening and maintaining accounts, conducting loan interviews, inputting and funding loans.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions
Assitant Manager
U.S. Bank
Winnemucca, NV
01.2017 - 12.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted business calls to educate local business owners on products and services to more profitably and efficiently grow their business
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences, opened and closed accounts, submitted and funded various types of loan applications
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Ensured Branch was audit ready through consistent auditing of New Account, Loan and operational documents.
Store Manager/District Manager
Wells Fargo Bank
Winnemucca, NV
03.2001 - 02.2014
- Supervised team of 4 bankers including a Business Specialist and relationship banker to success in both sales and service
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Mentored a team of 9 Branch Managers best practices for team leadership and employee development leveraging sales and service tools..
- Developed and implemented strategic sales plans to achieve regional performance targets.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Coordinated training programs to improve staff skills and product knowledge across branches.
Education
Attended -
Boise State University
Boise, IDUniversity Of Idaho
Moscow, IDSkills
- Accomplished manager
- Strong team-builder
- Goal-oriented
- Customer-oriented
- Excellent work ethic
- Employee development
- Training and development
- Sales professional
- Coaching and mentoring
Accomplishments
- Managed the Top Customer Service award winning team in Northern Nevada
- Two time Management Excellence Winner for the state of Nevada
Certification
SAFE Certified
Notary
Timeline
Branch Manager
Wells Fargo Bank, N.A.
04.2021 - Current
Branch Manager
Financial Horizons Credit Union
01.2020 - 04.2021
Assitant Manager
U.S. Bank
01.2017 - 12.2019
Store Manager/District Manager
Wells Fargo Bank
03.2001 - 02.2014
University Of Idaho
Attended -
Boise State University