Tamera Dennis
Clarksville,TN
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Results-driven Shift Lead known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion.
Overview
4
4
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
Nashville, Tennessee
05.2024 - Current
- Organized client meetings to provide project updates.
- Responded to customer inquiries and complaints in a professional manner.
- Utilized POS systems efficiently for order processing and inventory management.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Collaborated with management to set performance goals and evaluate progress.
- Conducted regular inventory checks to maintain accurate stock levels.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
Team Member
Dunkin Donuts- DH Restaurant Group
Nashville
01.2023 - 09.2024
- Identified opportunities for process improvements within the department.
- Analyzed key performance indicators to identify effective strategies.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss strategies for improvement.
- Assessed company operations for compliance with safety standards.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in regular training sessions to improve product knowledge and service skills.
- Built and maintained working relationships with peers and upper management.
- Identified needs of customers promptly and efficiently.
- Worked hard to learn required tasks quickly to maximize performance.
Quality Control Inspector
MS Companies
Hopkinsville, Kentucky
04.2021 - 11.2023
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Inspected and repaired products to meet project expectations.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Noted changes during testing in project documentation.
- Recommended improvement measures to production process to meet quality control standards.
- Calibrated products to match design and operational specifications.
Education
GED -
Stewart County High School
Dover, TN10-2022
Skills
- Production leadership
- Productivity monitoring
- Crew coordination
- Inventory management
- Staff onboarding
- Customer service focus
- Shift leadership
- Team motivation
- Knowledge sharing
- Guest service
- Conflict resolution
- Quality control
- Decision-making capacity
- Relationship management
- Work delegation
- Coaching and mentoring
Timeline
Shift Lead
Tropical Smoothie Cafe
05.2024 - Current
Team Member
Dunkin Donuts- DH Restaurant Group
01.2023 - 09.2024
Quality Control Inspector
MS Companies
04.2021 - 11.2023
GED -
Stewart County High School