- Cooking
- Writing poetry/music
- Outdoor activities
- Cats
- Cars
Tamera Panthaphim
Shakopee,MN
Summary
Accomplished Scheduling Coordinator with a proven track record at Tuff Shed, enhancing operational efficiency and profitability through expert schedule management and effective communication. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Skilled in statistical analysis and fostering teamwork, demonstrated by resolving scheduling issues and optimizing payment systems. Achieved significant improvements in process efficiency and collaboration.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Tuff Shed
08.2023 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Advisor
Mister Car Wash
09.2020 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Removed dirt and debris from vehicle and equipment interiors.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Greeted customers and assessed needs to recommend suitable car wash services.
Customer Service Representative
Viking Client Services Inc
12.2019 - 07.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Prepared and submitted legal documents to initiate court proceedings.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
Claims Specialist
Van Wagenen Financial Services
08.2018 - 08.2019
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Posted payments to accounts and maintained records.
- Collected premiums and issued accurate receipts.
- Calculated adjustments, premiums and refunds.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma -
Shakopee Senior High School
Shakopee, MN05.2017
Skills
- Quality Assurance
- Documentation And Reporting
- Statistical Analysis
- Calendar coordination
- Schedule Management
- Project Scheduling
- Documentation skills
- Verbal and written communication
- Effective Multitasking
- Attention to Detail
- Strong Work Ethic
- Teamwork and Collaboration
Interests
Timeline
Scheduling Coordinator
Tuff Shed
08.2023 - Current
Customer Service Advisor
Mister Car Wash
09.2020 - 09.2022
Customer Service Representative
Viking Client Services Inc
12.2019 - 07.2020
Claims Specialist
Van Wagenen Financial Services
08.2018 - 08.2019
High School Diploma -
Shakopee Senior High School
Similar Profiles
John MercerJohn Mercer
Sales and Design Consultant at Tuff ShedSales and Design Consultant at Tuff Shed
James MorabitoJames Morabito
Sales Manager at Tuff ShedSales Manager at Tuff Shed
Jeff GarmanJeff Garman
General Manager at Tuff Shed Santa Rosa #180General Manager at Tuff Shed Santa Rosa #180