Tamera Roza

• Assist patients with check-in and check-out processes to ensure smooth operations
• Answer phone inquiries and provide information regarding services, scheduling, insurance, and billing.
• Responsible for the billing for all hardware orders, both for patients and insurance.
• Maintain a high level of professionalism with patients, ensuring their needs are met, and the practice, stay on schedule.
• Train new front desk staff members, fostering a team environment and ensuring consistent service quality for patients.
• Answer customer telephone calls promptly and appropriately handled needs.

Responsible for scheduling, checking in and checking out Receiving payments nightly deposits

• Managed patient scheduling and appointment confirmations to optimize daily operations.
• Assisted patients with insurance verification and financial arrangements for services.
• Maintained organized patient records using dental practice management software.
• Ensured a welcoming environment by managing waiting area organization and cleanliness.

• Managed patient scheduling and appointment confirmations to enhance office efficiency.
• Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
• Assisted patients with insurance verification and billing inquiries to facilitate smooth transactions.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Designed and delivered engaging group fitness classes to diverse participant levels.
• Enhanced participant experience through personalized feedback and motivational support.
• Developed fitness programs that aligned with current trends and member interests.
• Trained and mentored new instructors, promoting best practices in class delivery.
• Implemented safety protocols to ensure a secure environment for all participants.
• Fostered community engagement by organizing fitness challenges and events within the facility.
• Led weekly classes for up to Number individuals with consistent participation and positive feedback.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.