Tameria Williams
Atlanta,GA
Summary
Customer-focused professional with progressive experience supporting operational excellence and driving service improvements. Proven ability to coordinate cross-functional teams, resolve escalated issues, and strengthen client relationships to enhance overall customer satisfaction. Highly organized and detail-oriented, with strong multitasking abilities and expertise in leveraging systems and process improvements to optimize workflow efficiency—well-prepared to excel in a Customer Service Coordinator role.
Overview
8
8
years of professional experience
Work History
Customer Service Support Administrator
SP Plus Parking
Atlanta, GA
01.2024 - Current
- Serve as the primary point of contact for customer concerns, ensuring timely acknowledgment, resolution, and proper escalation of complex cases. Manage refunds, billing disputes, credit card verifications, and DOA (Department of Aviation) cases while ensuring compliance with company procedures. Conduct data research, process financial documentation, and maintain accurate records and system updates. Train and support frontline customer service representatives on procedures and case handling. Collaborate with internal departments to streamline workflows and improve response times. Participate in management meetings to discuss new directives and provide insights and recommendations to enhance procedures and service delivery.
Customer Service Representative
Lanier Parking
Atlanta, GA
12.2017 - 01.2024
- Managed high-volume customer inquiries related to ticketing, disputes, and fees; reviewed vehicle and license plate data to validate claims and ensure accuracy. Processed transactions, analyzed reports to resolve discrepancies, and monitored operational data for compliance. Collaborated with internal teams to streamline issue resolution and improve service delivery.
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA05-2028
High School Diploma -
Benjamin Banneker High School
Atlanta, GA05-2013
Skills
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint), Microsoft Teams, OPS, and data management systems with strong data entry and reporting capabilities Experienced in administrative support, multitasking, conflict resolution, and compiling documentation Demonstrated strengths in training and development, task coordination, time management, effective communication, leadership, and team collaboration Recognized for strong attention to detail, excellent customer service, and driving performance improvement initiatives
Accomplishments
- Used Microsoft Excel to develop escalated complaint tracking spreadsheets.
- Customer Service Recognition- ATL WOW
Timeline
Customer Service Support Administrator
SP Plus Parking
01.2024 - Current
Customer Service Representative
Lanier Parking
12.2017 - 01.2024
Bachelor of Science - Criminal Justice
Clayton State University
High School Diploma -
Benjamin Banneker High School