Tamesha S. Williams
New York,NY
Summary
With several years of experience in compliance management and administration, I have demonstrated my ability to lead cross-functional teams, establish and maintain project schedules, identify and mitigate risks, and deliver projects on time and within budget. I excel at developing effective plans that align with business objectives and my experience in administration has given me a solid understanding of business operations and has helped me to develop skills in process improvement, compliance, data analysis, and documentation. Currently serving secretary via civil service with a principal administrative associate list number of 1748.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Compliance Specialist
NYC Taxi and Limousine Commission
01.2019 - Current
- Conduct regular quality assurance assessments of incoming and outgoing calls to ensure adherence to company standards
- DMV license and compliance examination
- Analyze call center data to identify trends and areas for improvement and make recommendations to management for process and policy changes
- Provide timely and accurate responses to customer inquiries and complaints via phone, email, or chat
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction
- Establish communication with callers and anyone who contacts the TLC’s Licensing Call Center through other channels or platforms
- Practice policies and operating structure of the Licensing Call Center
- Including selection, training/orientation, assign and direct department staff (either directly or through subordinate management team)
- Conducted compliance audits and risk assessments to identify areas of non-compliance and develop corrective action plans
- Developed and implemented compliance policies and procedures, ensuring adherence to regulatory requirements and industry best practices
- Monitored regulatory changes and updated compliance policies and procedures accordingly
- Maintained accurate records of compliance activities and provided regular reports to senior management
- Conducted training sessions to educate employees on compliance policies and procedures and best practices
- Collaborated with cross-functional teams to identify areas for improvement and implement process changes to enhance compliance.
Mail Processing Clerk
United States Postal Service (USPS)
01.2019 - 01.2022
- Sorted and distributed incoming mail according to established procedures and guidelines
- Operated mail processing equipment, including postage meters, scanners, and folding machines, to process and prepare mail for delivery
- Maintained accurate records of mail volume, delivery times, and related data using computer software
- Assisted in the delivery of mail to internal departments and external clients, ensuring timely and accurate delivery
- Resolved mail delivery issues and discrepancies, collaborating with team members and supervisors to ensure customer satisfaction
- Maintained cleanliness and organization of the mail processing area, ensuring compliance with safety and security regulations.
Secretary
New York City Housing Authority (NYCHA)
01.2010 - 01.2019
- Kronos timekeeping, monitoring time and leave for staff of over 50
- Conducted comprehensive research and analyzed data using AS400 to identify operational inefficiencies and recommend process improvements for the New York City Housing Authority
- Oversaw and managed multiple projects simultaneously, ensuring timely completion and adherence to budget and quality standards
- Facilitated meetings, conducted interviews, and gathered feedback from stakeholders to identify areas for improvement and implement solutions
- Supervised staff receiving requests for maintenance/repairs and conduct follow-up
- Responded to customer issues to provide immediate resolution and improve retention
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and organizational standards
- Conducted audits and risk assessments to identify and mitigate potential risks and ensure adherence to industry standards and best practices.
Education
Bachelor of Science - Computer Information Science
New York City College of Technology of The City University of New York
Brooklyn, NY05.2010
Skills
- Typing Speed: 75 wpm
- Advanced understanding of office applications, including Microsoft Office Suite
- Languages: English & Spanish
References
Upon request
Certification
- Licensed Notary Public
Timeline
Compliance Specialist
NYC Taxi and Limousine Commission
01.2019 - Current
Mail Processing Clerk
United States Postal Service (USPS)
01.2019 - 01.2022
Secretary
New York City Housing Authority (NYCHA)
01.2010 - 01.2019
Bachelor of Science - Computer Information Science
New York City College of Technology of The City University of New York
- Licensed Notary Public
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