- I enjoy helping others and giving back to the community
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Food Tourism
Tami Akins
Washington
Summary
Proven to excel in high-pressure environments, I leveraged my critical thinking and exceptional customer service skills at Harte Hanks (HBONOW) to turn dissatisfied customers into loyal patrons. My experience as a Lead Server at Elm St. Cask & Kitchen showcases my ability to foster teamwork and enhance guest experiences, demonstrating a strong work ethic and guest engagement acumen.
Overview
3
3
years of professional experience
Work History
Server
Kitchen and Kocktails by Kevin Kelley
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Harte Hanks (HBONOW)
02.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Lead Server
Elm St. Cask & Kitchen
07.2022 - 01.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Education
No Degree - Medical Assistance
06-2025
- Awarded CPR certification
- Awarded Phlebotomy certification
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Critical thinking
- Data entry
- Customer service
Interests
Timeline
Server - Kitchen and Kocktails by Kevin Kelley
02.2024 - Current
Customer Service Representative - Harte Hanks (HBONOW)
02.2023 - 10.2024
Lead Server - Elm St. Cask & Kitchen
07.2022 - 01.2024
Stepful Online College - No Degree, Medical Assistance
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