Tami Brinson

• Assisted project managers with testing and rollout of various projects for claims processing.
• Assisted project managers with testing and rollout of various fraud and processing tools.
• Drove constant process improvement across the team to optimize the integration product and policy.
• Provided varied learning techniques for individual, adaptive learning styles for struggling teammates to help achieve required department metrics and company goals.
• Trained and mentored current and new agents by developing trust and providing career progression and behavioral practices in order to develop employee proficiency.
• Attended team meetings to address policy and procedure updates.
• Processing of Protection Services and Chargebacks claims with all credit card processors.

• Used sound judgment and available resources to make well-informed decisions for case approval or denial.
• Adhered to department processes, procedures and goal expectations for case investigations.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Analyzed, researched and resolved payment claims within required timeframes.
• Assisting buyers on filing claims and working with merchants to properly respond to claims.
• Processed customer claims for items not received or significantly not as described.
• Emailed correspondence to customers explaining outcomes of claims.
• Hosted team stand-ups to boost team engagement.
• Provided training and mentoring for peers through the certified mentor program.
• Protected company reputation and build loyal client base by working relentlessly to resolve problems and improve customer satisfaction through outstanding customer service.
• Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
• Reviewing & working limitations for high engaged accounts.
• Giving guidance & education to account holders on protecting their account.

• Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
• Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
• Research validity of businesses through credit reports, previous processing, limitations, transactions, refunds & chargebacks.
• Assess risk to credit ratio.
• Provide backup to senior agent help lines.
• Provided varied learning techniques for individual, adaptive learning styles for struggling teammates to help achieve required department metrics and company goals through the certified Merchant Risk Vetting mentor program.
• Hosted team stand-ups to boost team engagement.

• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Working with professional printing customers to find the best price and options to suite their decal and label needs.
• Emailed correspondence to customers.
• Processed customer claims for damaged items.
• Providing quality control with frequent job checks.

• Providing insurance benefits and claims information to members and providers for Blue Cross and Blue Shield call center.

• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Working with professional printing customers to find the best price and options to suite their decal and label needs.
• Emailed correspondence to customers.
• Processed customer claims for damaged items.
• Providing quality control with frequent job checks.