Tara Davidson-Hardnett
LAGRANGE,GA
Summary
Detail-oriented worker with knowledge of account management and collaborating with other departments. Talented at data entry and analysis with exceptional knowledge of Customer Service.
Overview
11
11
years of professional experience
Work History
Chargeback Specialist
Global Payments/TSYS
11.2016 - Current
- Presented clear and concise explanations of governing rules and regulations.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Maintained files and controlled records to show correspondence activities.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Customer Service Representative/Inbound Disputes A
TSYS Managed Services
11.2016 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Quality/CIT Supervisor
PowerTech America
07.2012 - 04.2015
- Developed and executed strategies to improve training program performance.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Collaborated with company leaders and department managers to determine training needs.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Education
Associate of Science - Medical Administration Assistant
Everest College
Marietta, GA09.2009
BBA - Business Management
West GA Technical College
LaGrange, GA07.2005
Skills
- Industry Best Practices
- Reading Comprehension
- Complex Problem-Solving
- Payment Transactions
- Critical Thinking
- Information Updates
- Customer Experience
- Customer Support
Timeline
Chargeback Specialist
Global Payments/TSYS
11.2016 - Current
Customer Service Representative/Inbound Disputes A
TSYS Managed Services
11.2016 - Current
Quality/CIT Supervisor
PowerTech America
07.2012 - 04.2015
Associate of Science - Medical Administration Assistant
Everest College
BBA - Business Management
West GA Technical College
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