Tami Munson
Lewiston,ID
Summary
Detail oriented with 7+ years of experience in supporting clinic and radiology operations. I have strong customer service, both internal and external. Skilled in patient registration, copay processing, referral coordination and electronic health records. Trusted for professional discretion, accurate documentation and smooth appointment management.
Overview
10
10
years of professional experience
Work History
Clinic Receptionist
Tristate Health
Clarkston, Washington
11.2018 - Current
- Greeted patients at Tristate Health Clinic and supported front desk check-in.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Verified insurance information and collected patient demographics to facilitate accurate registration.
- Scheduled and confirmed appointments using a clinic calendar to ensure smooth patient flow.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Answered incoming calls and directed questions to Tristate Health staff.
- Provided customer service by responding to inquiries regarding services offered at the clinic.
- Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
- Arranged files, folders, and office supplies at the reception desk to maintain an orderly workspace., placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
- Processed payments and explained office policies to visiting patients.
- Managed incoming referrals from physicians for new patients.
- Coordinated referral paperwork and shared essential documents with healthcare providers to streamline patient care.
- Supported clinical staff with messages, forms, and daily reception tasks.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Verified accuracy of patient demographic information prior to each visit.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into an electronic database.
- Handled confidential matters with discretion while adhering to HIPAA guidelines.
- Scheduled follow-up appointments for discharged patients.
Radiology Transcriptionist
St. Joseph's Regional Medical Center
Lewiston, Idaho
02.2017 - 11.2018
- Transcribed radiology reports from dictation, including x-ray, CT scan, MRI and ultrasound results.
- Transcribed radiology reports for St. Joseph's Regional Medical Center physicians
- Edited radiology dictation for accuracy and medical terminology
- Clarified unclear dictation in collaboration with radiologists to ensure accurate reporting
- Managed transcription queues to streamline hospital reporting workflow and enhance report turnaround time
- Maintained confidentiality of patient information and health records
- Supported radiology department communication with timely written reports
- Performed administrative tasks such as filing, archiving and faxing documents.
- Utilized transcription software and equipment to maintain productivity while working remotely
Education
High School Diploma -
Lewiston High School
Lewiston, ID05-1993
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Copay processing
- Appointment scheduling
- Front desk operations
- Appointment management
- Telephone communication
- HIPAA compliance
- Clear communication
- Problem solving
- Customer service
- Attention to detail
- Professional discretion
- Adaptable to change
- Telephone communication
Timeline
Clinic Receptionist
Tristate Health
11.2018 - Current
Radiology Transcriptionist
St. Joseph's Regional Medical Center
02.2017 - 11.2018
High School Diploma -
Lewiston High School