Tami Murdock
Austin
Summary
Highly organized and detail-oriented administrative assistant with a strong focus on time management, communication, and problem-solving. Experienced in creating a smooth and efficient remote office environment through effective use of skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gerber Collision & Glass
05.2022 - Current
- Maintain calendar and scheduling for estimates and repair appointments
- A/R and insurance collections
- Create supply orders, parts orders and purchase orders for automotive parts
- Process reports for performance metrics
- Participate in team meetings and training updates
- Front desk operations, heavy email and phone communications
- Excellence in customer service
Operations Support Specialist
Evo Transportation
09.2021 - 05.2022
- Company Overview: EVO has the second largest contract with the United States Postal Service for collecting and distributing mail to post offices in multiple locations throughout the United States
- Responsible for route maintenance through Omnitracs and Gateway software programs
- Coordinate with dispatchers and driver managers for route maintenance
- Re-assigning driver activity to stay within DOT guidelines
- Use of Microsoft Teams for all office communications
- Collect timesheets and prepare payroll reports for Payroll Department
- Participate and lead Teams meetings for South West locations of Lafayette and Shreveport, LA and Lubbock, TX
- Directly support approximately 100 drivers through tracking software with daily HOS logs and ELD devices
- EVO has the second largest contract with the United States Postal Service for collecting and distributing mail to post offices in multiple locations throughout the United States
Monitor I, Monitor II, Supervisor
Austin Transitional Center
11.2020 - 09.2021
- Supervised support staff and residents in the re-entry program with all aspects of day to day living
- On any given day, the occupancy rate was 250-300 residents and a support staff of 5 to 7 Monitors
- Residents are convicted felons on probation or parole with different types of felonies ranging from shop lifting and drugs to assault and murder
- Non-secure facility
Clerk III
Core Civic
05.2020 - 11.2020
- Company Overview: Leavenworth Maximum Security Detention Center
- Segregated Housing Unit (SHU) or Restricted Housing Unit (RHU) is the unit where the inmates who do not follow prison policies are placed; ex: fighting, weapons, drugs, protective custody
- The Clerk III is responsible for recording disciplinary actions against inmates with upper level staff, maintaining files of inmates, entering new inmate documentation, keeping several spreadsheets of daily activities of inmates up to date
- Phone calls from staff and outside callers for basic information
- Emails and scans of documentation shared with other departments
- Occasional escort for inmates to other departments
- Maximum Security Prison was for temporary housing of inmates awaiting trial
- Secure facility
- Leavenworth Maximum Security Detention Center
Office Coordinator
Terradyne Engineering
04.2018 - 04.2020
- Responsible for all front desk duties including answering phone calls, greeting visitors, mail distribution, preparing packages for mailing, scheduling, building maintenance, managing supply orders, and special events
- Worked directly on special projects with Engineers and Project Managers
- Scheduled and maintained multiple staff members' calendars
- Prepared expense reports, payroll, and billing for submittal to corporate office
Education
Graduate -
William Chrisman High School
05.1987
Skills
- Microsoft Office
- Google Suite
- Windows
- macOS (Apple)
- A/R and Collections
- Notary Public
- Time Management
- Attention to detail
- Managing calendars
- Effective communication
- Customer Service
- Remote work
Certification
Notary Public
Timeline
Customer Service Representative
Gerber Collision & Glass
05.2022 - Current
Operations Support Specialist
Evo Transportation
09.2021 - 05.2022
Monitor I, Monitor II, Supervisor
Austin Transitional Center
11.2020 - 09.2021
Clerk III
Core Civic
05.2020 - 11.2020
Office Coordinator
Terradyne Engineering
04.2018 - 04.2020
Notary Public
Graduate -
William Chrisman High School
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