Tami Newman
Redlands,CA
Summary
Early-career Psychiatric Technician with experience supporting patients in secure hospital and residential settings. Strong in behavior assessment, de-escalation, medication administration, and daily documentation. Known for maintaining safe therapeutic milieus and communicating concerns clearly to clinical teams.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Psychiatric Technician
Patton State Hospital
San Bernardino, California
12.2023 - Current
- Observed patient behavior and documented changes in Patton State Hospital records.
- Assisted patients with daily living activities
- Supported crisis intervention and de-escalation during aggressive incidents.
- Maintained therapeutic milieu across secure hospital treatment areas.
- Monitored patient safety and reported concerns to clinical staff.
- Escorted patients to appointments, activities, and treatment programs.
- Reinforced treatment plans through patient guidance and structured support.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist and the treatment team.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Administered medications prescribed by physicians and monitored patients' reactions to treatments.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Maintained patient records and documented care activities.
Pre-Licensed Psychiatric Techncian
Patton State Hospital
San Bernardino, California
08.2023 - 11.2023
- Monitored patient behavior and interactions with peers and staff
- Ensured safety and welfare of patients through constant supervision.
- Documented symptoms, behaviors, and treatment observations in patient records.
- Assisted with crisis intervention and behavioral de-escalation techniques.
- Supported treatment plans through therapeutic milieu activities and patient supervision.
- Maintained safety during patient escorts, searches, and unit checks.
- Communicated patient status to nurses, physicians, and treatment teams.
- Followed hospital policies for infection control, restraint use, and incident reporting.
- Maintained accurate records of patient progress and interactions for medical documentation purposes.
- Performed crisis intervention techniques when needed to de-escalate difficult situations involving agitated or suicidal patients.
- Collaborated with multidisciplinary teams to ensure quality patient care.
- Assessed and monitored symptoms of mental illness in order to provide appropriate interventions.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Ensured compliance with health, safety, and privacy regulations.
- Applied crisis intervention techniques during patient emergencies.
- Monitored patient behavior and reported observations to the psychiatric team.
Clerk/Customer Service Representative
Stater Bros. Markets
Redlands, California
08.2005 - 09.2023
- Assisted Stater Bros. Markets shoppers with friendly service and product location guidance.
- Operated cash registers and handled transactions with accuracy and care.
- Stocked shelves and rotated merchandise to support fresh grocery displays.
- Verified prices to maintain consistency with store signage. and labels to maintain correct store signage and shelf organization.
- Refilled bags, supplies, and front-end stations during busy customer periods.
- Cleaned work areas and maintained safe, orderly conditions throughout the store.
- Supported team members by opening, closing, and covering daily clerk duties.
- Resolved customer questions and routed concerns to proper Stater Bros. Markets staff.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
Education
Associate of Science - Psychiatric Technology
San Bernardino Valley College
San Bernardino, CA12-2022
Skills
- Crisis intervention
- Patient monitoring
- Medication administration
- Behavior assessment
- Therapeutic milieu
- Patient documentation
Certification
- Psychiatric Technician- Board of Vocational Nursing and Psychiatric Technicians (BVNPT)
Timeline
Psychiatric Technician
Patton State Hospital
12.2023 - Current
Pre-Licensed Psychiatric Techncian
Patton State Hospital
08.2023 - 11.2023
Clerk/Customer Service Representative
Stater Bros. Markets
08.2005 - 09.2023
Associate of Science - Psychiatric Technology
San Bernardino Valley College