Tami Robinson
Canton,GA
Summary
Professional mortgage processing expert with strong analytical skills and deep understanding of loan documentation and compliance regulations. Proven track record of enhancing efficiency and accuracy in processing mortgage applications, consistently delivering high-quality results. Strong team collaborator who adapts well to changing priorities, ensuring smooth workflow and optimal outcomes. Known for excellent communication, problem-solving abilities, and keen attention to detail.
Overview
17
17
years of professional experience
Work History
Sr Mortgage Processor
QuestRock LLC
Roswell, GA
08.2023 - 02.2025
- Increased closing ratio by proactively identifying potential issues and working with parties involved to resolve them quickly.
- Leveraged industry knowledge and experience to troubleshoot complex scenarios, finding creative solutions that benefited both lenders and borrowers alike.
- Played an instrumental role in achieving company goals through consistent achievement of individual targets.
- Demonstrated expertise in various loan products, offering tailored solutions to meet clients'' unique needs.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Improved team productivity through effective communication and collaboration among colleagues.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Negotiated favorable terms for borrowers while ensuring adherence to lender guidelines during loan structuring processes.
Loan Processor III
Loandepot
Scottsdale, AZ
11.2020 - 05.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
- Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
Processing Manager
The First Mortgage Group LLC
Woodstock, GA
01.2016 - 11.2020
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Facilitated effective communication between departments to streamline workflow processes, and improve overall efficiency.
- Enhanced team performance by providing comprehensive training programs and regular feedback.
- Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
- Streamlined processing procedures by implementing innovative strategies and technological solutions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supported financial director with special projects and additional job duties.
- Streamlined document management processes, reducing paperwork and increasing overall organizational efficiency.
- Supervised the completion of accurate loan disclosures within required timeframes, ensuring compliance with regulatory requirements.
- Continuously evaluated and updated department policies to ensure efficient mortgage processing, compliance with regulations, and industry best practices.
- Coordinated with underwriting teams to expedite loan approvals and meet closing deadlines consistently.
- Managed a high-volume pipeline of loans while maintaining strict attention to detail and prioritizing tasks effectively.
- Organized weekly meetings with employees to discuss progress on current projects as well as any challenges faced during their work week.
Senior Loan Processor
The Mortgage Source LLC
Jasper, GA
06.2012 - 11.2015
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Set up and completed loan submission packages.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Senior Loan Processor
Primary Residential Mortgage
Fayetteville, GA
01.2008 - 06.2012
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Set up and completed loan submission packages.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Consulted with outside vendors to identify and resolve loan closing issues.
Education
Diploma -
Griffin High School
Griffin, GA06.1991
Skills
- Organizational growth
- Fraud detection capabilities
- Negotiation techniques
- Risk assessment
- Regulatory compliance
- Title review expertise
- Mortgage regulations proficiency
- Loan programs
- Credit evaluation expertise
- Communication proficiency
- Loan origination systems
- Loan processing expertise
Timeline
Sr Mortgage Processor
QuestRock LLC
08.2023 - 02.2025
Loan Processor III
Loandepot
11.2020 - 05.2023
Processing Manager
The First Mortgage Group LLC
01.2016 - 11.2020
Senior Loan Processor
The Mortgage Source LLC
06.2012 - 11.2015
Senior Loan Processor
Primary Residential Mortgage
01.2008 - 06.2012
Diploma -
Griffin High School