Self-motivated, flexible and focused team player with unique skillset to streamline operations from within. Background in increasing profits, reducing costs and transforming customer service standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quality-focused Medical Biller offers strong track record over more than 15 years in settling and resolving complex patient billing accounts. Thoroughly experienced in handling medical charges and invoicing. Coordinated Medicare Collector with extensive understanding of medical terminology and medical billing. Successful at payment posting quickly and following up with clients. Background in accounts receivable management and maintaining confidentiality.
Hi, I’m
Tami White
Vivian,LA
Summary
Overview
24
years of professional experience
Work History
Magnolia Grey BoutiqueVivian
Self Employed Web- Owner
03.2022 - 01.2024
Job overview
- Managed daily operations of business, including hiring and training staff
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth, expansion, and diversification
- Created marketing campaigns to attract new customers
- Negotiated contracts with vendors and suppliers
- Oversaw budgeting and financial management
- Maintained relationships with existing clients by providing superior customer service.
Twylia King Enterprises, Inc.Shreveport
Office Manager
03.2002 - 03.2023
Job overview
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Proactively identified and solved complex problems that impact management and business direction
- Oversaw office inventory and timely reordering of supplies
- Supervised medical billing office with 3 employees, consistently cultivating productive and positive work atmosphere
- Trained 8 employees on best practices and protocol while managing teams to maintain optimal productivity in billing system
- Planned for major business changes, including system conversions and office moves
- Streamlined operational efficiencies by providing timely computer diagnosis and repair
- Organized patient files and streamlined operations to improve efficiency in patient forms and documents
- Entered invoice data into company database and updated details, including customer contacts and printed accounts payable checks
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Over 15 years - Performed billing, collection, and reporting functions for 3 Diagnostic Imaging facilities. These task included timely filing of claims, follow up of claims by working on payor portals and making sure correct Utilization Management Guidelines were taken. Worked credit/refunds on patient accounts and posted payments daily involving pulling EOB's from clearinghouse or payors portals then manually entering into billing system so very familiar with reading and understanding EOBs. I processed ACH bulk payments from payors and virtual credit card payments.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Communicated with patients to resolve any complaints and solved billing questions
- Managed day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls
- Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Coordinated travel arrangements and including booking hotel rooms for employees filling in at other locations
- Conducted daily performance of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
- Interviewed, onboarded, developed, and oversaw daily activities of 3 billing processors
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand
- Updated employee paperwork and records
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency, and generate new revenues
- Reviewed, investigated, and corrected errors and inconsistencies in financial entries, documents, and reports
- Onboarded new employees in time reporting and payroll systems
- Monitored daily banking transactions
- Responded to employee inquiries regarding payroll and timekeeping
- Managed accounts payable for organizations
- Processed rehires, transfers, terminations, garnishments, and withholdings
- Monitored vacation accrual
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration
- Set up NPI numbers for providers and facilities and updated current profile information
- Completed enrollments into Medicaid, Medicare, and private insurance plans
- Processed credentialing for referring physicians linked to contracts
- Implemented employee engagement and development activities, presentations, and training to maximize productivity and unite workforce.
Employee Benefit Services Of LouisianaShreveport
Medical Billing Specialist
01.2000 - 03.2002
Job overview
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
- Reviewed and verified benefits and eligibility with speed and precision
- Kept detailed and accurate documentation of payments, charges, and write-ups of all types procedures
- Posted charges, payments, and adjustments
- Completed appeals and filed and submitted claims.
Education
Northwestern Nursing SchoolShreveport, LA
Nursing
University Overview
Southwood High SchoolShreveport, LA
High School Diploma
05.1994
University Overview
Skills
- Data entry
- Banking operations
- Microsoft Office
- Accounts payable and receivable
- Microsoft Excel
- Account reconciliation
- Intuit QuickBooks
- Facility credentialing
- Medical claims expertise
- Inventory Control
- Multitasking
Timeline
Self Employed Web- Owner
Magnolia Grey Boutique
03.2022 - 01.2024
Office Manager
Twylia King Enterprises, Inc.
03.2002 - 03.2023
Medical Billing Specialist
Employee Benefit Services Of Louisiana
01.2000 - 03.2002
Northwestern Nursing School
Nursing
Southwood High School
High School Diploma