Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Tamia Bishop

Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Group Leader

United States Postal Service
07.2021 - Current
  • Help customers get package on time
  • Making sure employees are doing a good job and working at a fast pace.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.

Customer Service Representative

Domino’s Pizza
01.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.

Customer Service Representative

Walmart
04.2020 - 12.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Material Handler

Amazon
12.2019 - 04.2020
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Cashier

Wendy’s
12.2017 - 08.2019
  • Made sure customers are treated right.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Hardee’s
09.2017 - 07.2018
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Correctly received orders, processed payment and responded appropriately to guest concerns.

Education

High School -

The Soulsville Charter School
Memphis, TN
05.2019

Skills

  • Verbal and written communication
  • Complaint Handling
  • Call center experience
  • Customer Relationship Management

Volunteer Experience

  • Overton Park Conservancy, 06/01/22, 10/30/22 Helped students pick up trash around the community and get to know each other., Represented a strong leader for students as a role model.
  • Graphic Designs Leader, 08/07/2020, Created posters for The Soulsville Charter School high school and middle school events., Designed wedding cards and posters.
  • Urban Bicycle Food Ministry, 07/01/22, 07/31/22, Responsible for distributing food to homeless people in the downtown area of Memphis while riding a bike.
  • Memphis Food bank, 12/23/2023, gave away clothes and food to families in need. Read stories to kids and gave away Christmas gifts
  • Salvation Army, 3/05/2024, Responsible for handing out food and getting resources for people in need.

Timeline

Customer Service Representative

Domino’s Pizza
01.2022 - 12.2023

Group Leader

United States Postal Service
07.2021 - Current

Customer Service Representative

Walmart
04.2020 - 12.2021

Material Handler

Amazon
12.2019 - 04.2020

Cashier

Wendy’s
12.2017 - 08.2019

Cashier

Hardee’s
09.2017 - 07.2018

High School -

The Soulsville Charter School

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Tamia Bishop