TAMIA COLLINS
Pooler,USA
Summary
Experienced in customer service and patient advocacy, with a strong focus on resolving issues and educating clients. Demonstrated ability to maintain accurate records and improve service efficiency through effective scheduling and communication. Committed to delivering exceptional support while navigating complex client needs.
Overview
8
8
years of professional experience
Work History
Patient Advocate
Optim Orthopedics
Savannah, GA
02.2024 - Current
- Assisted patients in understanding treatment plans and medication instructions.
- Educated patients on insurance processes and financial options to empower informed decision-making.
- Resolved patient inquiries and complaints with empathy and professionalism, ensuring satisfaction and trust in services.
- Coordinated patient appointments and streamlined scheduling for orthopedic consultations to enhance access to care.
- Maintained accurate patient records and documentation in compliance with regulations.
CUSTOMER SERVICE ASSOCIATE
AVIS BUDGET
Savannah, GA
08.2023 - 08.2024
- Assisted customers with vehicle rentals and return processes.
- Assisted customers with product selection, order entry, and payment processing.
- Demonstrated professionalism in high-pressure situations by calmly resolving issues with difficult customers.
- Clarified rental terms and conditions to enhance customer understanding and satisfaction.
- Maintained detailed records of customer interactions, transactions, and feedback to support service improvement.
- Stayed up-to-date on changes in regulations that affect client relations processes and protocols.
- Handled vehicle damage reports and coordinated with maintenance staff.
REGISTRATION SPECIALIST
SOUTHEASTERN AUTO AUCTION
Savannah, GA
06.2023 - 02.2024
- Executed electronic condition reports for vehicles at car auctions and retail sites to ensure accurate documentation.
- Assessed and recorded vehicle condition, including interior, exterior, trunk, engine compartment, and undercarriage, to provide comprehensive inspection records.
- Processed vehicle registrations and titles efficiently for smooth auction operations.
- Verified customer information to ensure accuracy and compliance with regulations.
- Coordinated with internal teams to facilitate timely document submissions.
CLERK
IFIT
Savannah, GA
08.2021 - 05.2022
- Addressed customer inquiries through incoming calls, ensuring professional communication and resolution.
- Maintained accurate records of transactions and shipments daily.
- Organized and managed filing systems for documents, contributing to office efficiency and accessibility.
- Verified accuracy of all paperwork prior to submission for processing.
- Developed memos, letters, emails, reports, and presentations for management to facilitate effective communication.
- Answered customer inquiries via phone and email.
MEDICAL RECORDS FILE CLERK, UROLOGY
UROLOGY SPECIALIST OF GA
Macon, GA
06.2018 - 07.2021
- Correctly identify and document the vehicle details, including trim series, options, color, mileage, etc.
- Take overall photos of the vehicle, and photos of damages with electronic device provided.
- Attention to detail - quality and accuracy of condition reporting.
- Scheduling appointments.
- Copying, faxing and performing other administrative tasks.
- Providing delightful customer Service.
- Excellent written and verbal communication skills.
- Find potential clients for sales team.
- Following Up.
- Process Payments.
Education
Bachelor of Science - Nuclear Medicine Technologist
GEORGIA SOUTHERN UNIVERSITY-ARMSTRONG CAMPUS
Savannah, GA, US05-2028
Skills
- Working Collaboratively
- Customer Service
- Data Verification
- Record-keeping
- ICD-10
- Inbound and Outbound Calling
- Patient care
- Medical terminology
- wpm40
- Athena
- Microsoft office
- Schedule verification
- Attention to detail
Timeline
Patient Advocate
Optim Orthopedics
02.2024 - Current
CUSTOMER SERVICE ASSOCIATE
AVIS BUDGET
08.2023 - 08.2024
REGISTRATION SPECIALIST
SOUTHEASTERN AUTO AUCTION
06.2023 - 02.2024
CLERK
IFIT
08.2021 - 05.2022
MEDICAL RECORDS FILE CLERK, UROLOGY
UROLOGY SPECIALIST OF GA
06.2018 - 07.2021
Bachelor of Science - Nuclear Medicine Technologist
GEORGIA SOUTHERN UNIVERSITY-ARMSTRONG CAMPUS