Summary
Overview
Work History
Education
Skills
Timeline
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Tamia Horton

Houston,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Toyota Center/ Houston Rockets
07.2023 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained high level of professionalism and discretion when dealing with guests.

Volunteer

Blodgett Urban Garden
02.2021 - 02.2023
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.

Shadowing Student

Dental Clinic
08.2022 - 09.2022
  • Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
  • Observed cleanings and extractions.
  • Followed dental professionals for more than 30 hours.
  • Generated reports detailing findings and recommendations.

Education

Bachelor of Science - Biology Comprehensive

TEXAS SOUTHERN UNIVERSITY
Houston, TX
05.2023

High School Diploma -

Yates High School
Houston, TX
05.2019

Skills

  • Leadership
  • Problem-Solving
  • Team Management
  • Lab Research
  • Mentoring
  • Guest Relations
  • Graphic presentation
  • Strategic Planning
  • Event Planning
  • Customer Service

Timeline

Guest Service Representative

Toyota Center/ Houston Rockets
07.2023 - Current

Shadowing Student

Dental Clinic
08.2022 - 09.2022

Volunteer

Blodgett Urban Garden
02.2021 - 02.2023

Bachelor of Science - Biology Comprehensive

TEXAS SOUTHERN UNIVERSITY

High School Diploma -

Yates High School

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Tamia Horton