Tamia Horton
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Toyota Center/ Houston Rockets
2023.07 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high level of professionalism and discretion when dealing with guests.
Volunteer
Blodgett Urban Garden
2021.02 - 2023.02
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Shadowing Student
Dental Clinic
2022.08 - 2022.09
- Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
- Observed cleanings and extractions.
- Followed dental professionals for more than 30 hours.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Biology Comprehensive
TEXAS SOUTHERN UNIVERSITY
Houston, TX05.2023
High School Diploma -
Yates High School
Houston, TX05.2019
Skills
- Leadership
- Problem-Solving
- Team Management
- Lab Research
- Mentoring
- Guest Relations
- Graphic presentation
- Strategic Planning
- Event Planning
- Customer Service
Timeline
Guest Service Representative
Toyota Center/ Houston Rockets
2023.07 - Current
Shadowing Student
Dental Clinic
2022.08 - 2022.09
Volunteer
Blodgett Urban Garden
2021.02 - 2023.02
Bachelor of Science - Biology Comprehensive
TEXAS SOUTHERN UNIVERSITY
High School Diploma -
Yates High School
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