Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamia Ivey

Atlanta,Georgia

Summary

I am a ,dynamic customer service professional at ,enhancing customer satisfaction through active listening and critical thinking. Adept at complaint handling and data entry, I consistently contributed to sales growth while maintaining detailed records and ensuring timely resolutions. Proficient in Microsoft Excel, I deliver results that exceed expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Verizon Connect
Atlanta Ga
08.2023 - 03.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Soldering Technician

Fischer Connectors
Alpharetta, GA
10.2022 - 08.2023
  • Reworked, repaired, and adjusted cable assemblies and harnesses to meet safety standards.
  • Operated soldering iron stations to solder connectors to cable assemblies.
  • Interpreted written assembly drawings and work instructions to properly complete tasks.
  • Achieved high levels of customer satisfaction by consistently delivering defect-free products.
  • Enhanced product quality by performing detailed soldering tasks on electronic components.
  • Maintained a safe working environment through adherence to safety protocols and proper equipment usage.
  • Proactively addressed potential bottlenecks in the production process by troubleshooting issues before they escalated.

Education

Cobb County Education Center
Marietta, GA
05.2024

Skills

  • Customer service
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Product knowledge
  • Precision soldering
  • Microscope usage
  • Electro-mechanical assembly
  • Through-hole soldering
  • Soldering iron maintenance
  • Desoldering techniques

Timeline

Customer Service Representative

Verizon Connect
08.2023 - 03.2025

Soldering Technician

Fischer Connectors
10.2022 - 08.2023

Cobb County Education Center
Tamia Ivey