Tamia Phillips
Mesquite,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Dallas Independent School District, DISD
08.2022 - Current
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
Customer Service Representative
Genpact LLC
04.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Waitress
Crab Station -Deep Ellum
03.2022 - 07.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Inbound Sales Agent
Televista
03.2019 - 03.2020
- Increased upselling success by identifying customer needs and recommending suitable add-on products or services.
- Developed rapport with customers through active listening, empathy, and tailored solutions.
- Expanded client base through consistent follow-up communication with prospects who initially expressed interest but did not purchase immediately.
- Assisted in training new hires to ensure consistent delivery of excellent customer service across the team.
Education
High School Diploma -
Horn High School
Mesquite, TX05.2018
Skills
- Multi-Subject Instruction
- Language acquisition
- Active listening
- Mathematics proficiency
- Adaptability
- Interpersonal skills
- Positive reinforcement
- Social studies knowledge
Timeline
Substitute Teacher, K-12
Dallas Independent School District, DISD
08.2022 - Current
Waitress
Crab Station -Deep Ellum
03.2022 - 07.2023
Customer Service Representative
Genpact LLC
04.2021 - 12.2023
Inbound Sales Agent
Televista
03.2019 - 03.2020
High School Diploma -
Horn High School
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