Tamia Pleasant
Winnsboro,LA
Summary
Results-driven customer service and sales professional with 10+ years of experience in high-volume call center environments, including telesales and healthcare claims support. Proven track record of handling 100+ daily calls, meeting sales quotas, and resolving complex customer and claims-related issues. Skilled in multitasking across multiple systems, maintaining accurate documentation, and delivering clear, professional communication. Known for strong negotiation skills, attention to detail, and the ability to work independently while meeting productivity and quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telesales Representative
Sutter Health
Remote
04.2024 - Current
- Conduct 100–150 outbound calls daily in a high-volume sales environment
- Consistently meet or exceed monthly sales quotas through effective negotiation
- Build rapport quickly to increase customer engagement and conversions
- Navigate multiple systems while documenting calls in real time
- Manage follow-ups and pipeline to maximize sales performance
Customer Service Representative
United Healthcare Group
Remote
01.2022 - 04.2024
- Manage high-volume inbound calls assisting customers with account and service inquiries
- Provide clear, professional communication while resolving issues efficiently
- Maintain accurate documentation across multiple systems
- Meet performance metrics including call efficiency and quality standards
- Handle escalated concerns with patience and problem-solving skills
Claims Research & Resolution Representative
CVS
Remote
04.2020 - 01.2022
- Handle inbound calls from members, providers, and insurance partners regarding claims
- Research and resolve claims issues including billing discrepancies and financial concerns
- Document detailed notes of interactions, transactions, and resolutions in CRM systems
- Escalate unresolved cases and follow up to ensure timely resolution
- Manage multiple priorities while maintaining productivity and quality standards
Healthcare Customer Service Representative
Carenet Health
08.2018 - 04.2020
- Assist members with benefits, claims status, and coverage-related questions
- Research and resolve complex inquiries by coordinating with internal teams
- Educate members on healthcare options to support informed decision-making
- Maintain detailed documentation while multitasking across platforms
- Support first-call resolution by utilizing internal tools and knowledge resources
Education
Associate Degree in Nursing - Nursing
Louisiana Delta Community College
Monroe, LAHigh School Diploma -
Franklin Parish High School
Winnsboro, LA5 2018
Skills
● (55) WPM Typing Speed
● Telesales & Cold Calling (100 Dials/Day)
● High-Volume Inbound & Outbound Call Handling
● Claims Research & Resolution
● Customer Service & Account Support
● Negotiation & Sales Closing Techniques
● Microsoft Word, Excel, Outlook, Teams
● CRM Systems & Data Entry Accuracy
● Multisystem Navigation & Technical Proficiency
● Time Management & Task Prioritization
● Problem Solving & Critical Thinking
● Confidentiality & Compliance
● Strong Math & Analytical Skills
Appointment setting
Building rapport
CRM software
Follow-up calls
Certification
- HIPAA Compliance Certified
- Medicare Part D & Claims Processing Training
References
Available Upon Request
Timeline
Telesales Representative
Sutter Health
04.2024 - Current
Customer Service Representative
United Healthcare Group
01.2022 - 04.2024
Claims Research & Resolution Representative
CVS
04.2020 - 01.2022
Healthcare Customer Service Representative
Carenet Health
08.2018 - 04.2020
High School Diploma -
Franklin Parish High School
Associate Degree in Nursing - Nursing
Louisiana Delta Community College