Tamia Rittenhouse
Killeen,TX
Summary
I believe I'll be a valuable asset to the Internal Revenue Service. I am a dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. With my experience I will be able to research accounts and records for tax payers. The multiple qualifications I have will allow me to be able to contribute in resolving tax payers accounts.
Overview
4
4
years of professional experience
Work History
Non Emergency Dispatch
Access2Care
Houston, TX
03.2024 - Current
- Dispatched field personnel according to established protocols for specific types of calls for service.
- Operated computer systems to enter data into databases for future reference.
- Verified caller's identity before dispatching units to appropriate locations.
- Negotiating wit others to resolve issues
Viewer Advocate
Hulu
Waco, TX
10.2022 - 12.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Identified needs of customers promptly and efficiently.
- Performed administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.
Customer Service Representative
Teleperformance
Killeen, TX
01.2021 - 10.2021
- Answered inquiries from members regarding their accounts or other credit union services.
- Handled incoming and outgoing wire transfers as well as ACH transactions.
- Worked with records and financial accounts applying established rules and procedures.
Education
High School Diploma -
Temple High School
Temple, TX06-2021
Some College (No Degree) - Finance
Central Texas College
Killeen, TXSkills
- Dispatch Coordination
- Data Entry
- Verifying coverage
- Hardware and software updates
- Technical Analysis
- Telephone Etiquette
- Financial consulting
- Banking operations
- Verbal and written communication
- Call Management
- Contact Representative
- Customer Service Representative
Timeline
Non Emergency Dispatch
Access2Care
03.2024 - Current
Viewer Advocate
Hulu
10.2022 - 12.2023
Customer Service Representative
Teleperformance
01.2021 - 10.2021
High School Diploma -
Temple High School
Some College (No Degree) - Finance
Central Texas College
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