Tamiah McEachern
Henrico,VA
Summary
To obtain a position that I can grow in. As well as utilize the skills I have gained as a customer service representative to be an asset in a growing company. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
10.2021 - 11.2024
- Provide account status
- Ensure customers understand the details of their account
- Provide options for getting accounts back in good standing.
Cashier/ Customer Service Associate
Kroger
03.2017 - 10.2021
- Process payments for orders
- Ensure customer satisfaction while in the store
- Resolve disputes with customers regarding store policies
- Processed returns
- Handled customer inquiries on items in the store.
Education
Medical Assistant -
Fortis College
Richmond, VA09-2024
Clinical Externship To Be Completed
Fortis College
Richmond Va 09-2024
introduction to health professionals
Fortis College
Richmond, VAMedical Terminology
Fortis College
Richmond, VAmedical anatomy and physiology
Fortis College
Richmond, VAmedical office procedures
Fortis College
Richmond Va medical records and insurance
Fortis College
Richmond Vaelectronic health records
Fortis College
Richmond Vaclinical procedures and techniques
Fortis College
Richmond Valaboratory procedures and techniques
Fortis College
Richmond Va invasive clinical procedures
Fortis College
Richmond Va certification review and career development
Fortis College
Richmond Va Skills
- Microsoft Word
- Excel
- Outlook
- Power point
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Medical terminology knowledge
- EMR ( electronic medical records)
References
References available upon request
Certification
- BLS provider with american heart association
- 06/2024 - EXP 06/2026
Timeline
Customer Service Representative
Maximus
10.2021 - 11.2024
Cashier/ Customer Service Associate
Kroger
03.2017 - 10.2021
Medical Assistant -
Fortis College
Clinical Externship To Be Completed
Fortis College
introduction to health professionals
Fortis College
Medical Terminology
Fortis College
medical anatomy and physiology
Fortis College
medical office procedures
Fortis College
medical records and insurance
Fortis College
electronic health records
Fortis College
clinical procedures and techniques
Fortis College
laboratory procedures and techniques
Fortis College
invasive clinical procedures
Fortis College
certification review and career development
Fortis College
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