Tamica J Patrick
West Palm Beach,FL
Summary
Detail-oriented Referral Coordinator with expertise in insurance verification, appointment scheduling, and data entry. Proven ability to streamline referral processes and enhance patient service delivery.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
One Oncology
Boca Raton, FL
11.2025 - Current
- Coordinated patient referrals and scheduling to enhance service delivery.
- Communicated effectively with healthcare providers to streamline referral processes.
- Maintained accurate patient records using electronic health record systems.
- Assisted in resolving patient inquiries regarding referral status and procedures.
- Input referrals into EMR system accurately and efficiently while attaching referrals to patients chart.
- Implemented process improvements to increase efficiency in referral management workflow.
- Supported data entry and documentation for insurance authorizations and verifications.
- Adapted quickly to changes in procedures, ensuring compliance with organizational policies.
- Collaborated with clinical teams to ensure timely patient follow-ups and care continuity.
Scheduling Coordinator
Tenet Florida Physician Services
West Palm Beach, FL
04.2021 - 04.2025
- Coordinated scheduling for multiple healthcare providers, optimizing patient appointment flow and resource allocation.
- Utilized electronic health record systems to manage patient data and enhance communication among staff.
- Trained new staff on scheduling protocols and system usage, ensuring adherence to best practices.
- Front desk check in and check out, scanned photo ID's and insurance cards into EMR system.
- Verified health insurance via EMR system and phone calls to health insurance company.
- Posted billing and created end of day batch checklist.
- Collected co-payments and balances from patients while answering phones and scheduling appointments.
- Help manage staff members and patients with conflict resolution with a positive attitude and smile.
Triage Nurse
OBGYN Specialists of The Palm Beaches
Jupiter, FL
10.2015 - 10.2020
- Assessed patient conditions to prioritize care based on urgency and medical necessity.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients on treatment options, preventive care, and follow-up procedures.
- Answered emergency calls for 10 providers, scheduled same day emergency appointments.
- Wrote and refilled Rx for patients in a timely manner for 10 providers.
- Send out prior authorizations for medication that were not covered by insurance.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FLMedical Assistant - Medical Assistant
Sanford–Brown
Fort Lauderdale, FL06-2008
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Faxing referral request to primary care doctors and follow up
- Patient Care top priority
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Referral Coordinator
One Oncology
11.2025 - Current
Scheduling Coordinator
Tenet Florida Physician Services
04.2021 - 04.2025
Triage Nurse
OBGYN Specialists of The Palm Beaches
10.2015 - 10.2020
High School Diploma -
Spanish River Community High School
Medical Assistant - Medical Assistant
Sanford–Brown