Tamicka Riley
Dallas,TX
Summary
Effective manager with strong background in directing, training and motivating staff to achieve full potential. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Crothall Healthcare Inc.
Plano, TX
04.2024 - Current
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Director
Crothall Healthcare Inc.
Plano, TX
10.2023 - 04.2024
- Led operational strategy development to enhance service quality and efficiency across healthcare facilities.
- Implemented process improvements that streamlined workflows and reduced response times for patient needs.
- Developed training programs for staff, fostering professional growth and enhancing team performance metrics.
- Collaborated with cross-functional teams to optimize resource allocation and minimize operational costs.
- Oversaw daily linen inventory management, ensuring accurate stock levels and availability.
- Streamlined linen processing procedures to enhance operational efficiency and reduce turnaround time.
- Coordinated with vendors for timely procurement of supplies, optimizing cost-effectiveness without compromising quality.
- Implemented quality control measures to maintain high standards in linen cleanliness and presentation.
Office Manager
Crothall Healthcare Inc.
Plano, TX
07.2022 - 10.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Office Manager
Crothall Healthcare Inc.
Monroe,La
09.2020 - 05.2022
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Collaborated with director on annual updates of staff handbook.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Addressed and resolved general payroll-related inquires.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Front of House Manager
Copelands Of New Orleans In Monroe
04.2019 - 12.2021
- Resolved guests complaints while maintaining positive customer environment.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Paraprofessional
Monroe City School
08.2011 - 10.2020
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Reported on student progress, behavior and social skills to parents.
- Prepared reports and paperwork for parent-teacher conferences.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Organized and guided skills practice, research and memorization tasks for students.
Education
No Degree - Elementary Education
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Ouachita High School
Monroe, LA05.1998
Skills
- Team Building
- Decision Making
- Verbal and Written Communication
- Strategic Planning
- Financial Management
- Data Entry
- Recordkeeping
- Scheduling
- Training
- Contract Management
- Order Supplies
- Foundations Training
- Health and safety
- Task delegation
- Policy enforcement
- Scheduling coordination
Timeline
Operations Manager
Crothall Healthcare Inc.
04.2024 - Current
Assistant Director
Crothall Healthcare Inc.
10.2023 - 04.2024
Office Manager
Crothall Healthcare Inc.
07.2022 - 10.2023
Office Manager
Crothall Healthcare Inc.
09.2020 - 05.2022
Front of House Manager
Copelands Of New Orleans In Monroe
04.2019 - 12.2021
Paraprofessional
Monroe City School
08.2011 - 10.2020
High School Diploma -
Ouachita High School
No Degree - Elementary Education
University of Louisiana At Monroe