Tamika Baldwin
Charlotte,NC
Summary
Results-driven customer management professional with extensive experience in customer relationship building. Known for consistently achieving high client satisfaction and retention. Valued for strong team collaboration and adaptability to changing needs, with expertise in strategic account management and problem-solving.
Overview
18
18
years of professional experience
Work History
Customer Account Manager
Red Classic Transportation
03.2017 - 04.2024
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying clients needs, resolving problems, and following up.
- Tracked and maintained orders to guarantee prompt and successful deliveries.
- Boosted company revenue by identifying upselling opportunities.
- Operated in TMW, EDI, OTM, Fleetlocate, Salesforce, Orical, and many different customer portals.
- Managed over 60-125 emails, Teams chats, and calls per day.
Dispatch Coordinator
Randstad Staffing, (Pilot Freight)
08.2015 - 02.2017
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Managed approximately 60-90 calls and emails per day.
- Communicated between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Coordinated daily dispatch operations to ensure on-time pickups and deliveries.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatch Coordinator
Ryder Logistics Transportation
09.2012 - 08.2015
- Managed driver schedules effectively to ensure adequate staffing levels during operation hours.
- Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed.
- Handled approximately 70-100 incoming calls and emails from customers regarding deliveries.
- Created delivery routes and optimized plans for traffic, road conditions.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in Tennessee, South Carolina, Georgia, and Florida.
Dispatch Manager
Baldwin Trucking
06.2008 - 09.2012
- Operated in multiple load boards for freight. (Get Loaded, DAT, Truckstop).
- Directed dispatching, routing, and tracking of five Owner Operators.
- Established strong relationships with Brokers, negotiating contracts for loads.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in good condition.
- Answered over 40 phone calls and responded 30-50 emails per day while operating in a home Setting.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Tracking drivers logs to make sure they are in compliance with DOT regulations.
Benefits Specialist
Aon Hewitt
03.2006 - 06.2008
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Checked employees' benefits enrollment for accuracy and inputted all data into software.
- Worked with a variety of company employees to assist with open enrollment.
Education
High School Diploma -
East Mecklenburg High School
Charlotte06-2002
Skills
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Revenue growth
- Negotiation tactics
- Upselling techniques
- Account management
- Attention to detail
- CRM software
- Client relationship building
- Time management
- Conflict resolution
Timeline
Customer Account Manager
Red Classic Transportation
03.2017 - 04.2024
Dispatch Coordinator
Randstad Staffing, (Pilot Freight)
08.2015 - 02.2017
Dispatch Coordinator
Ryder Logistics Transportation
09.2012 - 08.2015
Dispatch Manager
Baldwin Trucking
06.2008 - 09.2012
Benefits Specialist
Aon Hewitt
03.2006 - 06.2008
High School Diploma -
East Mecklenburg High School
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