TAMIKA BENDER
Medical Assistant/ Office Manager
Columbus,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Dedicated Medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Medical Office Manager
City Of Columbus Public Health
Dover, OH
09.2005 - 04.2018
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Administrative duties regarding insurance, billing and accounts receivable.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Medical Coding and Billing Specialist
Columbus Public Health
Columbus, OH
09.2005 - 04.2018
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Posted charges, payments and adjustments.
- Posted and adjusted payments from insurance companies.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Collaborated closely with other departments to resolve claims issues.
- Managed staff scheduling and set patient scheduling policy.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Medical Assistant
OhioHealth Group
Columbus, OH
05.2018 - Current
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
- Posted and adjusted payments from insurance companies.
- Reviewed and verified benefits and eligibility with speed and precision.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Evaluated accuracy of provider charges, including dates of service, procedures, level of care and diagnoses.
Education
Certificate - Medical Assisting
Everst
Columbus, OH12.2005
GED -
Perquimans High School
North Carolina06.1990
Skills
- Quality-oriented team player
- ICD-10 coding
- Medical coding understanding
- Billing codes
- Submission of medical claims
- Team management
- Computer skills
- Troubleshooting
- File and Records Management
Timeline
Medical Assistant
OhioHealth Group
05.2018 - Current
Medical Office Manager
City Of Columbus Public Health
09.2005 - 04.2018
Medical Coding and Billing Specialist
Columbus Public Health
09.2005 - 04.2018
Certificate - Medical Assisting
Everst
GED -
Perquimans High School
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