Tamika Bumphis
Tupelo,MS
Summary
Proactive professional with extensive experience in retail operations, recognized for exceptional customer service and data entry skills. Focused on problem resolution and enhancing team dynamics to drive sales and elevate customer satisfaction. Demonstrates strong work ethic, adaptability, and interpersonal skills, excelling in unsupervised environments and rapidly mastering new skills.
Overview
22
22
years of professional experience
Work History
Merchandising Associate
Belk
Tupelo, Ms
04.2025 - Current
- Assisted in organizing merchandise displays to enhance customer engagement.
- Collaborated with team members to maintain inventory accuracy and stock levels.
- Executed markdowns and price changes according to company guidelines.
- Supported visual merchandising efforts by arranging promotional materials effectively.
- Communicated product information and promotions to customers for improved sales.
- Provided excellent customer service by answering questions about products and services.
Assistant Store Manager
Charlotte Russe
Tupelo, Mississippi
10.2013 - 03.2019
- Assisted in daily store operations and team coordination.
- Trained new staff on customer service best practices and store policies.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Store Manager
The Children's Place
Tupelo, Mississippi
07.2009 - 10.2013
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided exceptional customer support through multiple channels including phone and email.
- Trained new hires on customer service protocols and company policies.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Store Manager
New York & Company
Tupelo, Mississippi
08.2003 - 07.2009
- Assisted customers in selecting products based on individual needs and preferences.
- Educated customers about product features and benefits to enhance their shopping experience.
- Greeted customers and provided exceptional customer service.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on operational procedures and customer interactions.
- Ensured compliance with company safety and health regulations.
Education
Graduate Certificate - Medical Billing
Martinsburg College
Martinsburg, WV02-2025
High School Diploma -
Baldwyn High School
Baldwyn, MS05-1997
Some College (No Degree) - Physical Therapy
Itawamba Community College
Fulton, MSSkills
- Medical billing
- Customer service
- Data entry
- Effective communication
- Retail sales customer service
- Sales techniques
- Problem resolution
- Payment posting
- Bill payment
- ICD-10 proficiency
- HIPAA compliance
- Claims processing
- Team collaboration
- Attention to detail
- Providing customer support
Timeline
Merchandising Associate
Belk
04.2025 - Current
Assistant Store Manager
Charlotte Russe
10.2013 - 03.2019
Assistant Store Manager
The Children's Place
07.2009 - 10.2013
Assistant Store Manager
New York & Company
08.2003 - 07.2009
Graduate Certificate - Medical Billing
Martinsburg College
High School Diploma -
Baldwyn High School
Some College (No Degree) - Physical Therapy
Itawamba Community College
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