Tamika Carrothers
Breckenridge Hills,MO
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
BJC Hospital
Saint Louis MO
08.2025 - Current
- Facilitated patient registration processes and verified insurance details to enhance service efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Coordinated scheduling of appointments and follow-up visits to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Trained new staff on operational procedures, ensuring adherence to hospital policies and standards.
- Led initiatives to streamline communication between departments, enhancing overall patient experience.
- Implemented feedback mechanisms to assess patient satisfaction, driving continuous improvement efforts.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Caregiver
Private Duty and Hospice
01.2003 - 06.2025
- Provides companionship to clients
- Runs errands
- Light housekeeping
- Assists with daily grooming needs
- Assists with medication reminders
- Prepares meals
- Assists clients to and from doctor appointments and other errands
- Provides companionship to hospice clients family members
Assistant Property Manager
National Church Residences
01.2009 - 01.2011
- Processed applicants for approval to move in
- Processed credit checks for applicants
- Processed background checks for applicants
- Prepared lease agreements
- Prepared move in documents
- Answered incoming calls
- Oversaw the maintenance department
- Processed lease renewals
- Processed move out documents
- Performed move in and out inspections
Call Center Representative
Wave Technologies International
01.1996 - 01.1998
- Served customer's requests
- Answered inquiries
- Resolved problems
- Fulfilled requests
- Maintained database
Education
High School Diploma -
STLCC - Forest Park
01-1996
High School Graduate - undefined
Vashon
01-1992
Skills
- Microsoft Office Suite Expert
- EPIC Database
- HID Check In Database
- Types 50 WPM
- Order Processing
- Yardi Database
- Access Database
- Customer Service
- Switchboard
- Customer Focused
- Interpersonal Savvy
- Multi-tasker
- Customer service
- HIPAA compliance
- Patient confidentiality
- Patient intake
- Patient greeting
- Office administration
- Data entry proficiency
- Reception management
- Directing callers
- Onsite tours
- Phone etiquette
- Healthcare industry
- Data protection
- Front desk supervision
- Phone and email etiquette
- Problem-solving
- Multitasking and organization
- Team collaboration
- Data entry
- Policy understanding
Timeline
Patient Service Representative
BJC Hospital
08.2025 - Current
Assistant Property Manager
National Church Residences
01.2009 - 01.2011
Caregiver
Private Duty and Hospice
01.2003 - 06.2025
Call Center Representative
Wave Technologies International
01.1996 - 01.1998
High School Graduate - undefined
Vashon
High School Diploma -
STLCC - Forest Park