Tamika Cousar
Brooklyn,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Director
The Alliance For Positive Change
2016.04 - Current
- Collect data and write brief reports to meet evaluation needs of the program.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
VOCATIONAL COUNSELOR/CASE MANAGER
Volunteers of America
2014.07 - 2016.04
- Implemented crisis intervention strategies when necessary, addressing immediate concerns while maintaining focus on long-term goals.
- Helping clients obtain documentation for employment including valid 1-9 documents, diplomas, licenses, Credentials, and certificates
- Monitoring weekly attendance and performance in Internship Program and stipend programs
- Document case management activities in a confidential, timely and concise manner Input documentation of Client 's progress.
- Collaborated with community organizations to expand resources and support networks for clients.
CASE MANAGER SUPERVISOR
Camba (PSWS)
2010.03 - 2014.05
- Provide holistic and comprehensive case management services to all clients including intake assessment, Benefits assessments, advocacy, and referrals oversee the physical and mental wellness of individuals to ensure they are supported and can achieve the best outcomes
- Following up with discharged clients to ensure they are satisfied with services and still in good physical and mental health.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Education
Master of Social Work - Social Work
Monmouth University
West Long Branch, NJ06.2013
Bachelor of Arts - Psychology
Monmouth University
West Long Branch, NJ06.2010
Skills
- Crisis Management
- Negotiation and Conflict Resolution
- Knowledgeable of behavioral disorder
- Excellent time management skills
- Culturally sensitive motivational Interviewing skills
- Staff Development
- Team Operations
- Task Delegation
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
Timeline
Assistant Director
The Alliance For Positive Change
2016.04 - Current
VOCATIONAL COUNSELOR/CASE MANAGER
Volunteers of America
2014.07 - 2016.04
CASE MANAGER SUPERVISOR
Camba (PSWS)
2010.03 - 2014.05
Master of Social Work - Social Work
Monmouth University
Bachelor of Arts - Psychology
Monmouth University
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