Experienced professional with 16 years of customer service and coordination experience, currently excelling as a Service Coordinator. Demonstrated skills in case planning, program development, and supporting community integration. Seeking to leverage expertise in client support and action plan implementation as a Service Coordinator.
Hi, I’m
Tamika Lovett
San Antonio,TX
Summary
Overview
17
years of professional experience
1
Certification
Work History
AACOG
Service Coordinator
02.2022 - Current
Job overview
- Coordinate client case planning and develop action plans to facilitate community integration
- Incorporate participant feedback to research and introduce new program ideas and activities
- Participate in meetings, assessments, and the development of client Individual Support Plans following approval
Teleperformance
Customer Service Representative
03.2014 - 10.2021
Job overview
- Addressed and resolved customer inquiries by establishing new insurance accounts and processing claims, enhancing client understanding and trust
- Delivered comprehensive support for banking customers, facilitating account deposits and maintaining a high level of service quality
- Achieved consistent customer satisfaction by effectively managing a diverse range of calls for financial and insurance services
H&R Block
Customer Service Representative
01.2008 - 04.2015
Job overview
- Provided comprehensive support through efficient management of switchboard operations and customer greetings, ensuring a streamlined front office workflow
- Executed financial tasks including bookkeeping and cashiering with a high degree of accuracy, alongside coordinating audit processes and scheduling appointments
Education
Purdue Global University
Postgraduate Certificate from Applied Behavior Analysis
10.2024
University Overview
PS560: Principles of Applied Behavior Analysis
PS558: Behaviorism and Philosophical Foundations of Applied Behavior Analysis
PS561: Concepts of Measurement and Experimental Designs
PS507: Ethics for Behavior Analysts
PS562: Assessment in Applied Behavior Analysis
PS563: Implementing Procedures for Behavior
PS564: Clinical Applications, Supervision, and Management
Trinity Law SchoolSanta Ana, CA
Master of Legal Studies from Human Rights and Criminal Justice
05.2021
University Overview
Legal Fundamentals (3 units)
Contracts (3 units)
Torts (3 units)
Philosophy and Theology of Justice (3 units)
Business Organizations (3 units)
Concentration Courses (15 Units)
Criminal Law (3 units)
Race, Ethnicity, Class, & Criminal Justice (3 units)
Victimology and Restorative Justice (3 units)
Law and Theory of Correction (3 units)
Criminal Procedure (3 units)
Wiley CollegeMarshall, TX
Bachelor of Arts from Criminal Justice
05.2018
University Overview
Skills
- Extensive Experience with Microsoft Word
- PowerPoint Presentation Development
- Expert Appointment Coordination
- Proficient Telephone Skills
- Proficient Typist
- Extensive Customer Service Experience
- Extensive Experience in Client Interaction
- Support Solutions Management
Certification
Court Appointed Special Advocate
Timeline
Service Coordinator
AACOG
02.2022 - Current
Customer Service Representative
Teleperformance
03.2014 - 10.2021
Customer Service Representative
H&R Block
01.2008 - 04.2015
Wiley College
Bachelor of Arts from Criminal Justice
Purdue Global University
Postgraduate Certificate from Applied Behavior Analysis
Trinity Law School
Master of Legal Studies from Human Rights and Criminal Justice
Similar Profiles
Diadtrick WilliamsDiadtrick Williams
Case Manager at AACOGCase Manager at AACOG
Briana RochaBriana Rocha
Retail Sales Associate at United Fashions of TexasRetail Sales Associate at United Fashions of Texas
Jack WardJack Ward
Front Desk Staff Member at VP Racing FuelsFront Desk Staff Member at VP Racing Fuels
JOSHUA HERNANDEZJOSHUA HERNANDEZ
Maintance Inspector at Mesa SolutionsMaintance Inspector at Mesa Solutions
ISAIAH YANASISAIAH YANAS
Electrician Apprentice at IBEW Local 60Electrician Apprentice at IBEW Local 60