Tamika Mays
Summary
Dynamic Assistant Manager with a proven track record in customer service, process improvement, and team leadership. Committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
hyde park west
Chicago, Illinois
09.2020 - Current
- Led daily operations to ensure smooth service delivery and customer satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints with timely and effective solutions.
- Implemented process improvements to streamline workflow and enhance efficiency.
- Assisted in developing promotional campaigns to increase customer engagement.
- Maintained compliance with health and safety regulations in operational practices.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Recertification Specialist
Parkway Gardens
Chicago, Illinois
01.2014 - 06.2020
- Managed the recertification process for resident eligibility and compliance.
- Ensured adherence to regulatory guidelines throughout the recertification process.
- Reviewed documentation for accuracy and completeness during recertification.
- Collaborated with team members to streamline recertification workflows.
- Provided training to staff on recertification policies and procedures.
- Maintained updated records of resident certifications in the database.
- Assisted residents with application inquiries and required documentation.
- Conducted regular audits to identify discrepancies in resident files.
Homemaker
Bethann place
Chicago, Illinois
08.2011 - 08.2013
- Prepared nutritious meals following dietary guidelines and family preferences.
- Managed household schedules and organized daily activities for family members.
- Maintained a clean and safe living environment through regular housekeeping tasks.
- Provided emotional support to family members, fostering a positive home atmosphere.
- Communicated regularly with service providers to coordinate home maintenance needs.
Education
High School Diploma -
Career Academy
Chicago, IL06-1995
Skills
- Customer service
- Compliance management
- Process improvement
- Employee training
- Marketing strategies
- Team leadership
- Conflict resolution
- Talent management
- Adaptability and flexibility
Timeline
Assistant Manager
hyde park west
09.2020 - Current
Recertification Specialist
Parkway Gardens
01.2014 - 06.2020
Homemaker
Bethann place
08.2011 - 08.2013
High School Diploma -
Career Academy