Tamika M Copeland
Roland,Oklahoma
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Receptionist
Transmission Auto Shop
Panama City, FL
11.2018 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Call Center Representative
Sitel
Fort Smith, AR
08.2014 - 02.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
Education
Associate of Applied Science - Nursing
Vincennes University
Vincennes, IN01.2022
High School Diploma -
Roland High School
300 Ranger Blvd,05.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Business Administration
- Database Administration
- Business Correspondence
- Travel Coordination
Timeline
Receptionist
Transmission Auto Shop
11.2018 - 07.2023
Call Center Representative
Sitel
08.2014 - 02.2016
Associate of Applied Science - Nursing
Vincennes University
High School Diploma -
Roland High School