TAMIKA MOODY
COLUMBUS,OH
Summary
Professional client service expert with comprehensive experience in managing client relationships and delivering high-quality service solutions. Known for collaborative approach and achieving results through adaptability and reliability. Proficient in communication and relationship-building, valued for integrity and teamwork.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
15
15
years of professional experience
Work History
Client Service Professional (Seasonal)
H and R Block
12.2022 - Current
- Greet clients and answer multi phone lines in a personalized, friendly and inviting manner.
- Schedule clients according to their preferences. (Phone, virtually, mobile app, in office appointments, or drop off services )
- Manage appointments.
- Assist in customized strategies tailored to individual client needs, ensuring optimal results.
- Match clients with the best-suited tax professional for their needs
- Process payment transactions.
- Manage night cash drops.
- Record Keeping
- Maintain office cleanliness and organization.
Pharmacy Coordinator II
Centene Corporation/Buckeye Health Plan
11.2014 - Current
- Validate eligibility and benefits.
- Receive, initiate and process medical and pharmacy authorizations.
- Communicate and coordinate with health care professionals and pharmacies ensuring proper care and medication management.
- Resolve billing issues
- Direct inquiries to relevant department and staff.
- Process incoming fax requests within stipulated timeline.
- Provide recourse for grievances and complaints.
- Train new hires on organizational processes and procedures.
- Maintain target goals for adherences.
- Ensuring services are delivered at the highest standard.
Customer Service Representative II
Aetna Life Insurance
07.2010 - 10.2014
- Validate eligibility and benefits and assist with inquiries.
- Communicate and coordinate services with health care professionals ensuring proper care .
- Processed payment transactions.
- Processed annual enrollments and dis-enrollments.
- Monitored and reconciled rejected claims.
- Answered and routed over 150 daily inbound.
- Receive, initiate and process medical authorizations.
- Resolve billing issues
- Reroute inquiries to the correct department and staff.
- Assist with grievance and appeals.
Education
Associate of Science -
Academy of Court Reporting
Columbus, OhSkills
- Customer service
- Data Entry
- Multi-Tasker/ Detailed Oriented
- Leadership /Communicator
- Data Entry
- Problem-solving
- Computer proficiency/ Microsoft program(s) proficiency
- Conflict/ Complaint resolution
- Critical thinker
Accomplishments
- Received recognition for outstanding work through promotion.
Timeline
Client Service Professional (Seasonal)
H and R Block
12.2022 - Current
Pharmacy Coordinator II
Centene Corporation/Buckeye Health Plan
11.2014 - Current
Customer Service Representative II
Aetna Life Insurance
07.2010 - 10.2014
Associate of Science -
Academy of Court Reporting
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