Tamika Rasheed
Santa Cruz County, Az,CA
Summary
Dynamic Front Desk Agent with a proven track record at Courtyard by Marriott, excelling in customer service and cash handling. Enhanced guest satisfaction through efficient check-in/out processes and effective resolution of inquiries. Skilled in managing reservations and training staff, fostering a collaborative environment that prioritizes service excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Agent/Night Auditor
Courtyard by Marriott
Santa Cruz, CA
09.2022 - Current
- Greeted guests warmly, ensuring positive first impressions and enhancing overall customer experience.
- Managed check-in and check-out processes efficiently, maintaining high levels of accuracy in guest data entry.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions to enhance their stay.
- Handled reservations using property management systems, ensuring accurate booking details and guest preferences were recorded.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly, improving satisfaction ratings.
- Processed payments and handled cash transactions securely, adhering to financial procedures consistently.
- Trained new front desk staff on operational procedures, fostering a collaborative environment focused on service excellence.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.1998
Skills
- Customer service skills
- Cash Handling
- Reservations
- Check ins/out
- Answer Phones
- Excellent People skills
- Excellent Communication skills
- Complete check lists
- Run Night
- Advance Deposits
- Stock Market
- Inventory
- Greeting Guests
- Guest Requests
Timeline
Front Desk Agent/Night Auditor
Courtyard by Marriott
09.2022 - Current
High School Diploma -
Eisenhower Senior High School