Tamika Shannon
Jarrell,TX
Summary
Dynamic Operations Manager with a proven track record at Verizon Wireless, skilled in strategic planning and contract negotiation. Successfully implemented policies that enhanced quality assurance and reduced operational costs. Adept at team building and performance management, fostering a culture of continuous improvement and achieving key business objectives.
Overview
20
20
years of professional experience
Work History
Operations Manager
The Round Rock Design Studio
Round Rock , TX
09.2024 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Delivered positive customer experiences by implementing effective quality assurance practices.
General Manager
Family Dollar
Park Forest, IL
11.2021 - 09.2024
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
Account Manager, Inside Sales
Office Depot Inc
Austin, TX
11.2019 - 11.2021
- Maintained client accounts and updated CRM system with relevant information.
- Collaborated with marketing and development departments for effective sales.
- Prepared proposals for new business opportunities based on client requirements.
- Negotiated pricing and contracts with customers.
- Performed regular follow-up calls to ensure customer satisfaction levels remain high.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
- Communicated with repeat customers to build long-term relationships.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided technical support to customers regarding products and services.
General Manager
Verizon Wireless
Austin, TX
05.2005 - 10.2019
- Monitored progress by establishing plans, budgets and measuring results.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments, and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-1999
Some College (No Degree) -
QC Design School
Austin, TXSkills
- Inventory Control
- Policy implementation
- Quality assurance
- Contract negotiation
- Financial analysis
- SOP development
- Team building
- Performance management
- Strategic planning
- Customer service
- Safety compliance
- Employee training
- Negotiation
- New product introductions strategies
- Contract review and recommendations
- Goal attainment
- Forecasting and scheduling
- Goal setting
- Continuous improvements
- Process improvement
- Maintaining compliance
- Systems implementation
- Risk management
- Workforce training
- Cost reduction
- Project leadership
- Staff development
- Strategic partnerships
- Customer relations specialist
- Financial forecasting
- Onboarding and orientation
- Project management
- Incidents management
- Customer retention
- Document control
- Operations management
- Assignment delegation
- Multi-site operations
Timeline
Operations Manager
The Round Rock Design Studio
09.2024 - Current
General Manager
Family Dollar
11.2021 - 09.2024
Account Manager, Inside Sales
Office Depot Inc
11.2019 - 11.2021
General Manager
Verizon Wireless
05.2005 - 10.2019
High School Diploma -
Olney High School
Some College (No Degree) -
QC Design School