Tamika Sutton

• Responded promptly to patient call lights, addressing needs and requests from patients, families, and staff.
• Maintained cleanliness and infection control standards throughout treatment areas
• Prepared examination rooms and stocked medical supplies to ensure readiness for patient care.
• Documented patient information in electronic health records
• Coordinated multiple tasks in a fast-paced environment, maintaining attention to detail to support efficient operations.

Assisted callers with inquiries regarding healthcare benefits eligibility, enrollment processes, and program details.

• Used computer systems to access customer records and review account details.
• Clarified complex healthcare policies and procedures in straightforward language.
• Verified caller information using Maximus call center procedures and security standards.
• Provided courteous support to inbound Maximus call center callers.
• Shared program details, benefits, and eligibility requirements with callers.
• Handled inbound calls to effectively resolve customer inquiries. for Maximus call center customers with professional customer service.

• Guided customers to parking spaces and collected parking fees.
• Processed parking payments at Park N Go cashier window.
• Issued tickets and receipts for incoming and outgoing customers.
• Balanced cash drawer and prepared daily payment records.

• Supervised cash handling processes to enhance transaction accuracy and reduce discrepancies.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Mentored newly hired employees, providing leadership and insight on company programs to facilitate quicker adaptation.
• Delegated work to staff, setting priorities and goals.
• Conducted walk-throughs and guided team members in resolving issues to maintain store appearance and professionalism.
• Maintained inventory by checking merchandise to determine levels.