Tamika Whiting
Philadelphia,PA
Summary
I am a highly experienced Customer Service Representative with over 5 years of dedicated service in roles encompassing sales, technical support, and customer care. Proficient in the use of major customer service software, I excel in conflict resolution and approach every interaction with a positive attitude. I am now seeking to leverage my proven customer service skills and extensive experience to contribute to the success of this esteemed company in a managerial capacity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Roadside Assistance Agent
Aston Carter
02.2019 - 12.2023
- Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.
- Probe to identify the need of the customer based on vehicle situation.
- Provide policy coverage details.
- Dispatch a service provider to assist the customer.
- Provide status updates to customers.
Customer Service Representative - Part Time
Arise/Home Depot
09.2016 - 05.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with
customer information.
CNA
Maxim Health Care Center – PT Health Care
03.2008 - 03.2016
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
CERTIFICATE - CNA
PROFESSIONAL NURSE Entry Level LLC
Philadelphia, United States01.2008
High School Diploma -
Olney Charter School
Philadelphia, United States06.1994
Skills
- Teamwork and collaboration
- Data Entry
- Call Center Operations
- Appointment Scheduling
- Attention to detail
- Zendesk, Kayako, and Parcel
Audit - Technical Support
- Customer Service
Timeline
Roadside Assistance Agent
Aston Carter
02.2019 - 12.2023
Customer Service Representative - Part Time
Arise/Home Depot
09.2016 - 05.2019
CNA
Maxim Health Care Center – PT Health Care
03.2008 - 03.2016
CERTIFICATE - CNA
PROFESSIONAL NURSE Entry Level LLC
High School Diploma -
Olney Charter School
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