Tamika Williams
Marietta,GA
Summary
Personable, friendly and solution-oriented customer service professional with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BDC Phone Specialist
Subaru of Kennesaw
Kennesaw, GA
06.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Housekeeping and Laundry Attendant
Woodstock Nursing and Rehab Center
Woodstock, GA
10.2020 - 02.2022
- Removed trash from rooms and replaced liners to wastebaskets.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
Associate of Arts - Journalism
Oklahoma City Community College
Oklahoma City, OK08.2004
Associates Certificate - Accounting And Business Management
Wright Business School
Oklahoma City, OK03.2002
Skills
- Call Center Operations
- De-escalation Techniques
- CRM Software
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Service
- 85 wpm Typing Speed
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry
- Proficiency in various types of Software
- Professional Telephone Voice
Certification
- Certified, ordained, and Licensed Pastor - 1998 and again in 2022
Timeline
BDC Phone Specialist
Subaru of Kennesaw
06.2022 - Current
Housekeeping and Laundry Attendant
Woodstock Nursing and Rehab Center
10.2020 - 02.2022
Associate of Arts - Journalism
Oklahoma City Community College
Associates Certificate - Accounting And Business Management
Wright Business School
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