Tamiko Johnson
CHAMPIONS GT,FL
Summary
Detail-oriented professional with strong problem resolution skills in health insurance. Expertise in accurate data entry and compliance, ensuring adherence to industry standards. Committed to delivering exceptional customer service and enhancing client interactions.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Professional
Massachusetts General Brigham
Somerville, Massachusetts
11.2021 - Current
- Educated policyholders on health insurance coverage details and plan limitations, enhancing their understanding of options.
- Assisted clients with inquiries regarding health insurance options and benefits.
- Ensured compliance with applicable laws and company policies related to health insurance services.
- Resolved customer complaints promptly or escalated as necessary, ensuring customer satisfaction and loyalty.
- Participated in team meetings to propose improvements for operational efficiency.
- Calculated premiums, established payment methods, processed customer payments, and issued receipts, streamlining transaction efficiency.
Personal Shopper
Amazon-Prime
Dedham, Massachusetts
12.2018 - 03.2020
- Guided customers in selecting products tailored to their preferences, enhancing their shopping experience.
- Curated personalized shopping lists on Amazon to improve customer satisfaction and meet individual needs.
- Delivered quick, accurate service under tight deadlines to ensure customer satisfaction.
- Adapted efficiently to inventory changes and new product offerings.
- Bagged groceries with care, ensuring fragile items remained safe and perishables stayed fresh.
- Built rapport with grocery store personnel to facilitate smoother operations and improve service delivery.
- Supported teammates with daily tasks during peak periods to optimize workflow.
- Greeted customers and addressed inquiries regarding products or services.
Education
Certificate Graduate - Medical Billing And Coding
DeVry University
Lisle, IL 04.2025 - Current
Skills
- Billing and coding
- Service excellence
- Insurance expertise
- Claims processing
- Data entry accuracy
- Problem solving
- Compliance knowledge
Timeline
Certificate Graduate - Medical Billing And Coding
DeVry University
04.2025 - Current
Customer Service Professional
Massachusetts General Brigham
11.2021 - Current
Personal Shopper
Amazon-Prime
12.2018 - 03.2020