TAMIKO PHIFER
Property And Casualty Desk Claims Adjuster
Smyrna,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Background involves Property/Auto claims, underwriting, workers comp. and medical. Proficient in evaluating evidence such as photos and recordings to determine extent of damage.
Overview
5
5
years of professional experience
Work History
Contract Property Desk Adjuster
Crawford And Company
Johns Creek, GA
04.2023 - 08.2023
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Performed 50 desk investigations of damaged properties every month.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Prepared sketch of floor plan and roofline and entered data into Xactimate and Xactanalysis to develop line-by-line item costs of damages.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined Life Claims for damaged and theft claims.
Contract Auto Desk Adjuster (Remote)
E.A. Renfroe & Company Inc
Birmingham , AL
01.2022 - 06.2022
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Used prescribed guidelines or policies in analyzing situations.
- Investigated origin and cause of claims by contacting appropriate parties.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated insurance policies and analyzed damages to determine coverage thru the Auto Estimating software.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Contract Desk Property Adjuster
Alacrity Solutions
Conyers, GA
09.2022 - 10.2022
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Used Symbility to compile estimates for personal property and structure damage.
- Performed 35 Desk investigations of damaged properties every month.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maintained contact with claimants and attorneys to determine treatment status.
- Analyzed information gathered by investigation and report findings and recommendations.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
Contract Desk Property Adjuster
Choice Solutions Services
Richardson, TX
09.2021 - 12.2021
- Used Xactimate and Xactanalysis to collaborate estimates for personal property and structure damage.
- Performed 40 Desk investigations of damaged properties every month.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Contract Desk Property Adjuster
Pilot Catastrophe Services
Mobile, AL
09.2020 - 12.2020
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Performed 45 desk investigations of damaged properties every month.
- Developed effective techniques to mitigate losses.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Identified suspicious losses and contacted manager for investigative assistance.
- Followed up with insured individuals regarding premium and deductibles payments.
- Used to compile estimates for personal property and structure damage.
Damage Property Assessor
FEMA
Baton Rouge, LA
02.2018 - 01.2019
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Researched land, property and market values to complete estimations with the Xactimate and Xantanalysis software.
- Performed appraisals in line with federal requirements and USPAP guidelines.
Education
Associate of Science - Nursing
Bishop State Community College
Mobile, AL 05.2001 -
Nursing
University of South Alabama
Mobile, ALSkills
Claims
Insurance policy coverage knowledge
Automobile claims specialist
Negotiation and mediation skills
Coverage determination
Interior water damage background
Xactimate and Xactanalysis
Medical Terminology
Additional Information
Property and Casualty license in the State of New York (IA-1736812), California (4212895), Hawaii (18772055), Alabama (3000307578), Florida (w360655), louisiana (876624), Mississippi (10704501), Oregon (18772055), South Carolina (18772055), Texas (2631933), Washington (1071741), Arizona (18772055). NPN #18772055.
Timeline
Contract Property Desk Adjuster
Crawford And Company
04.2023 - 08.2023
Contract Desk Property Adjuster
Alacrity Solutions
09.2022 - 10.2022
Contract Auto Desk Adjuster (Remote)
E.A. Renfroe & Company Inc
01.2022 - 06.2022
Contract Desk Property Adjuster
Choice Solutions Services
09.2021 - 12.2021
Contract Desk Property Adjuster
Pilot Catastrophe Services
09.2020 - 12.2020
Damage Property Assessor
FEMA
02.2018 - 01.2019
Associate of Science - Nursing
Bishop State Community College
05.2001 -
Nursing
University of South Alabama