Tamira McCollum
Fayetteville,NC
Summary
Dynamic Banking Specialist at Foundever with a proven track record in conflict resolution and customer relationship management. Adept at troubleshooting and problem-solving, I consistently exceeded expectations by delivering exceptional service and educating clients on offerings. My proactive approach and effective communication skills drive customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banking Specialist
Foundever
Fayetteville, NC
04.2024 - Current
- Monitored accounts for fraud prevention and initiated fund transfers.
- Assisted customers with debit card replacements and account modifications.
- Utilized multiple systems to navigate customer inquiries efficiently.
- Demonstrated active listening and effective communication to resolve issues.
Customer Care / Humana
Conduent
Remote
08.2023 - 04.2024
- Documented customer interactions to track requests and solutions effectively.
- Evaluated account information to identify current issues and offer solutions.
- De-escalated problematic customer concerns while maintaining a calm demeanor.
- Educated customers about company offerings and pricing opportunities.
Customer Service Representative (CSR)
Continuum Global Solutions
Remote
12.2020 - 08.2023
- Resolved customer concerns by troubleshooting network and service issues.
- Delivered procedural documentation to ensure clarity and consistency.
- Provided clients with product explanations and account support.
- Worked as a retention specialist to address customer satisfaction needs.
Sales and Customer Service Specialist
SYKES Enterprises, Incorporated
Fayetteville, NC
03.2014 - 10.2015
- Assisted customers with billing inquiries and service concerns.
- Navigated multiple systems to access and relay pertinent information.
- Consistently exceeded customer expectations through exemplary service.
- Maintained updated knowledge of services, products, and promotions.
Education
Graduate Certificate - Clinical Medical Assistant
San Joaquin Valley College
Visalia, CA09-2015
Skills
- Customer relationship management
- Active listening and communication
- Conflict resolution and de-escalation
- Multitasking and time management
- Technical support and troubleshooting
- Problem-solving and initiative
- Billing and account management
- Scheduling and organization
- Microsoft Office Suite and Google Docs
Certification
- CPR Certification
- BLS Certification
- Certified Medical Assistant
Timeline
Banking Specialist
Foundever
04.2024 - Current
Customer Care / Humana
Conduent
08.2023 - 04.2024
Customer Service Representative (CSR)
Continuum Global Solutions
12.2020 - 08.2023
Sales and Customer Service Specialist
SYKES Enterprises, Incorporated
03.2014 - 10.2015
Graduate Certificate - Clinical Medical Assistant
San Joaquin Valley College