Tamira Nelson
Sibley,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am known to be a team leader & highly motivated employee desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
, LA
08.2023 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
United Health Care: CSR
Shreveport, LA
01.2022 - 02.2023
- Acknowledging customer complaints
- Knowledge of company products & services
- Engaging with members
- Ensuring complete member satisfaction
- Providing professional customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Clerk
Quick Trip
Bossier City, LA
11.2021 - 12.2022
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- works to assist customers with locating products or making purchases
- Ensuring the store is clean, safe and ready for shoppers.
- Their duties include welcoming customers to the store, answering questions about products and using a cash register to process purchases.
Cashier
McDonald's
Haughton, LA
05.2020 - 11.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA05-2025
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Account updating
- Data Collection
- Complaint resolution
- Microsoft Excel
- Calendaring
- Follow-up skills
- Multi-Task Management
- Conflict Resolution
- Critical Thinking
- Customer Education
- Staff Training
- Typing [60] WPM
- Microsoft Outlook
- Positive and professional
- Proofreading
- Team Development
- Call Center Operations
- Active Listening
Timeline
Customer Service Representative
Teleperformance USA
08.2023 - 03.2024
Customer Service Representative
United Health Care: CSR
01.2022 - 02.2023
Clerk
Quick Trip
11.2021 - 12.2022
Cashier
McDonald's
05.2020 - 11.2021
Bachelor of Science - Nursing
Northwestern State University of Louisiana