Tammam Odeh
Fredonia,NY
Summary
Experienced sales associate with extensive background in customer service and sales strategies. Demonstrated ability to build strong client relationships and identify customer needs. Consistently exceeded sales targets and enhanced customer satisfaction. Dedicated to delivering exceptional customer experiences while driving business growth.
Overview
12
12
years of professional experience
Work History
Pro Sales Associate
The Home Depot
Dunkirk, New York
01.2025 - Current
- Assist customers with product selection, order placement, quotes, and account-related questions.
- Delivered customer service to contractors and homeowners, ensuring timely and precise support.
- Maintained friendly, solution-focused approach while managing high-volume customer inquiries.
- Cultivated long-term customer relationships through effective communication and proactive follow-up.
- Resolve issues involving orders, deliveries, and inventory by coordinating with multiple departments.
- Demonstrate strong multitasking abilities in a fast-paced retail environment.
Graduate Assistant
SUNY Fredonia School of Music
Fredonia, USA
01.2023 - 01.2025
- Facilitated communication among faculty, students, and event participants through email, messaging, and in-person interactions.
- Compiled reports, organized information, and ensured accurate attendance and scheduling records.
- Designed and edited digital materials with strong attention to detail.
- Engaged with diverse individuals to foster a positive and service-oriented environment.
- Managed multiple responsibilities simultaneously while maintaining professionalism and accuracy.
Teaching Artist and Instructor
01.2014 - 01.2021
- Delivered one-on-one and group instruction requiring patience, clarity, and strong interpersonal communication.
- Adapted explanations to meet individual needs and ensure understanding.
- Advised students and families on instrument selection, ensuring informed choices aligned with musical goals.
- Coordinated online teaching sessions and facilitated effective communication through remote platforms.
- Addressed questions and concerns with empathy, fostering a supportive learning environment.
Education
Master in Music - Harp
State University of New York
Fredonia, NY05-2025
Skills
- Product knowledge
- Order management
- Customer relationship management
- Issue resolution
- Inventory control
- Customer service
Languages
English
Professional
Arabic
Professional
Timeline
Pro Sales Associate
The Home Depot
01.2025 - Current
Graduate Assistant
SUNY Fredonia School of Music
01.2023 - 01.2025
Teaching Artist and Instructor
01.2014 - 01.2021
Master in Music - Harp
State University of New York