Tammela Moore
Naperville,IL
Summary
To secure a position that will enable me to use my strong communication and organizational skills that will be rewarding by helping to ease lives and solve issues
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connextion point
San Antonio, TX
01.2020 - 12.2021
- Perform inbound and outbound calls by providing information to customers regarding healthcare plans, assist customers by finding new physician's and pharmacies, assist customers by directing them to the appropriate departments, followed up with customers regarding health plans and any other questions they may have, maintained and updated customers records to provide quality service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Lk Jordan Maximus
San Antonio, TX
11.2020 - 04.2021
- Receive inbound calls from clients, providing them information on different healthcare plans also assisting them with the issues on their case by giving the best results as possible to clients satisfaction
- Assist clients by directing them to the appropriate departments, review files and record and other documents to obtain information to respond to request, served as a customer service representative in a fast pace call center.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certified Nurse Assistant
Galleria Rehabilitation
Houston, TX
09.2014 - 05.2015
- Assist with daily living activities
- This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals
- Help patients with personal hygiene
- Provide patients with bedpans, help with baths, shampoos and showers
- Provide adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths
- Check vital signs and record daily information in the patient's chart
- Assist the nurses and other staff as needed
- Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards.
Certified Nurse Assistant
Legend Healthcare
Houston, TX
06.2014 - 11.2014
- Assist with daily living activities
- This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals
- Help patients with personal hygiene
- Provide patients with bedpans, help with baths, shampoos and showers
- Provide adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths
- Check vital signs and record daily information in the patient's chart
- Assist the nurses and other staff as needed
- Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards.
Education
Diploma - High school
Penn foster
01.2016
Skills
- Microsoft word and excel (10 years)
- Navagating (7 years)
- Hoyer lift Transfers Fax, copier, file,phones, high customer service standards (10 years)
- Customer Service
- Customer Care
- CSR (1 year)
- Call Center (1 year)
- Cna Certified
- Home Health
- HHA
- Nursing
- Caregiving
- Meal Preparation
- Delivery Driver Experience
- Tractor-Trailer
Certification
- Certified Nursing Assistant (CNA), 11/01/02, Present
- Hazmat endorsement
- CPR Certification
- CDL
- CDL A
Additional Information
I also have my Commercial Drivers License
Assessments
Conscientiousness, Highly Proficient, 03/01/19
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Lk Jordan Maximus
11.2020 - 04.2021
Customer Service Representative
Connextion point
01.2020 - 12.2021
Certified Nurse Assistant
Galleria Rehabilitation
09.2014 - 05.2015
Certified Nurse Assistant
Legend Healthcare
06.2014 - 11.2014
Diploma - High school
Penn foster