Dedicated Aerospace professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Program Manager
VT Volant
01.2023 - Current
Improved program efficiency by streamlining processes and implementing time-saving solutions.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
Operations Manager
Safran Cabin Materials, LLC
01.2021 - 12.2022
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Identified and resolved unauthorized, unsafe or ineffective practices
Set, enforced and optimized internal policies to maintain responsiveness to demands
Devised processes to boost long-term business success and increase profit levels.
Value Stream Manager
Safran Cabin Materials, LLC
09.2014 - 01.2021
Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory
Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements
Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
Customer Program Manager
Safran Cabin Materials, LLC
09.2008 - 09.2014
Coordinated with various functions within company to meet customer requirements
Escalated issues and trends that impacted company's bottom line
Provided pre- and post-sales customer service and support
Prepared quotes for review and approval and submitted to customers
Maintained 100% OTD for 10+ years
Maintained high KPI scores from customers
Produced high quality products with extremely low rejections.
Product Support Specialist
Aerocell
12.2002 - 09.2008
Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules
Managed and prioritized multiple projects simultaneously, worked independently and drove results
Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Education
Associates of Science/Transfer Degree: Business Administration And Management -
Everett Community College
Everett, WA
High School Diploma -
Glenoak High School
Canton, OH
Skills
Department Oversight
Planning and Implementation
Logistics Oversight
Maintaining Compliance
Financial Statement Review
Inventory Management
Staff Training
Workflow Optimization
Timeline
Program Manager
VT Volant
01.2023 - Current
Operations Manager
Safran Cabin Materials, LLC
01.2021 - 12.2022
Value Stream Manager
Safran Cabin Materials, LLC
09.2014 - 01.2021
Customer Program Manager
Safran Cabin Materials, LLC
09.2008 - 09.2014
Product Support Specialist
Aerocell
12.2002 - 09.2008
Associates of Science/Transfer Degree: Business Administration And Management -