Summary
Overview
Work History
Education
Skills
Timeline
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Tammi McCoy

Chicago,IL

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Walgreens
Bolingbrook, United States
10.2023 - 03.2024
  • Used Walgreens prescription data entry procedures and guidelines, processed new patient registration by entering data into appropriate system. Handled patient prescription requests within HIPAA guidelines and entered refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
  • Counted and filled prescriptions, affix labels, pack and ship. Cleaned and help maintain machinery and maintained an orderly work area.
  • Resolved Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
  • Provided assistance to Pharmacists, both those in the facility and those at other locations. Identified and communicated issues to senior level staff as appropriate.
  • Obtained active technician license or certification within the first 90 days, and maintain an active technician license or certification.

Clerk

Pactiv Evergreen
Bridgeview
01.2022 - 01.2023
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Emergency Room Registrar

Loyola Medicine
Berwyn
01.2018 - 12.2020
  • Provided compassionate support to families, addressing concerns and answering questions during their time of need.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
  • Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
  • Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
  • Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
  • Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
  • Streamlined registration processes for improved efficiency and reduced wait times.
  • Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
  • Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
  • Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.

Education

Bachelor of Arts - Applied Behavior Analysis

National Louis University
Chicago, IL
06.2025

Associate of Arts - Business/Economics

Richard J. Daley College
Chicago
06.2024

Skills

  • Administrative Support
  • File Maintenance
  • Bookkeeping
  • Information Security
  • Research
  • Spreadsheet development
  • Filing systems
  • Schedule and calendar management
  • Document Management
  • Administrative tasks
  • Telephone Etiquette
  • Basic accounting

Timeline

Pharmacy Technician

Walgreens
10.2023 - 03.2024

Clerk

Pactiv Evergreen
01.2022 - 01.2023

Emergency Room Registrar

Loyola Medicine
01.2018 - 12.2020

Bachelor of Arts - Applied Behavior Analysis

National Louis University

Associate of Arts - Business/Economics

Richard J. Daley College

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Tammi McCoy