Hi, I’m
Tammi Rinwalske
J
Orangeburg,48
Summary
Customer Service Representative Detail-oriented, dedicated, and dynamic professional with 10+ years in customer service with high call volume experience analyzing and solving customer problems. Strong data entry and telephone skills, with expertise in receiving inbound phone calls, establishing rapport with customers, as well as understanding and evaluating customer needs while adhering to compliance regulations. Determined and customer-focused with a positive and professional attitude. Track record of delivering the highest standards of customer service and creating exceptional experiences. Self-starter, with proven professional success, who is prepared to work in a fast-paced, demanding environment. Computer skills, stellar problem-solving abilities and the necessary interpersonal skills to be successful in a phone environment. Customer Service Issues Resolution Relationship Building Telephone Skills Conflict Resolution Compassionate Administrative Support Communication Skills Remote Work Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
years of professional experience
Work History
Conduent
Health Benefits Coordinator
09.2023 - Current
Job overview
- Answered questions about eligibility determinations and plan options
- Enhanced employee satisfaction by efficiently managing health benefits enrollment and changes
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
- Maintained confidentiality of all employee information.
- Streamlined the benefits administration process for improved accuracy and time management.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- HIPAA certified
Raising Children
Head
01.2020 - 09.2023
Job overview
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
C&C Game Birds
Administrative Manager
04.2017 - 10.2020
Job overview
- Administered procurement of birds at a competitive price, communicating effectively with customers to negotiate prices and schedule pickup times
- Demonstrated communication etiquette and managed phone calls to address inquiries
- Performed multiple administrative tasks, including record management and business correspondence
- Achieved significant boost in sales by acquiring new customers and streamlined the start of each season by effectively prioritizing tasks
- Increased business size by launching advertising campaigns across different online platforms
- Attended meetings and training as requested and maintained up-to-date knowledge of all programs and systems
- Tenaciously solved problems and identified opportunities to improve operational processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Updated reports, managed accounts, and generated reports for company database.
- Verified customer information for orderly, up-to-date online systems.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Leo Rinwalske Towing
Bookkeeper
05.2003 - 03.2017
Job overview
- Oversaw debt collection calls and liaised with customers to develop payment plans
- Enlisted, reviewed, and edited customer details in the computer database
- Managed system and paperwork effectively for yearly state and federal taxes
- Took ownership of customer requests, actively listening to understand the underlying needs of a customer’s request
- Traced tax-exempt customers by utilizing QuickBooks Pro and maintained invoices and expenses with consistent accuracy
- Filed yearly income tax returns, generated bills, and endorsed payments
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and compassionately respond to customers.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Completed tax forms in compliance with legal regulations.
Verizon
Call Center Agent
08.1997 - 05.2002
Job overview
- Provided compassionate and empathetic support to 50 to 70 callers daily, offering guidance, support, and resolution for escalated issues
- Actively listened to understand the underlying needs of a customer’s request and delivered appropriate solutions based on a thorough understanding of the suite of products and services available
- Responded effectively to all forms of inbound and outbound contacts and escalated calls or issues to the appropriate designated staff for resolution as needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Dick’s Clothing and Sporting Goods
Customer Service Lead
10.1994 - 07.1997
Job overview
- Led a high-performance support team in driving customer satisfaction by delivering a world-class service for the customers
- Served as the primary escalation point for support questions or issues
- Analyzed existing processes and ways of working, implementing change where necessary, and ensuring that the team adopts best-in-practice processes and procedures.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Reviewed associate performance to identify training needs.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
Elmira Free AcademyElmira, NY
Diploma from Business Administration
University Overview
- Honor Roll
- Relevant Coursework:
- accounting
- business math
- data entry
- Extracurricular Activities: School Band
- scorekeeper for mens varsity soccer team
Elmira Business InstituteElmira, NY
Medical Office Assistant Certification from Medical Office Assistance
University Overview
- Professional Development :Internship at Physicians Office
- 4.0 GPA
Skills
- IT Skills
- Customer Relations
- General Ledger Updates
- MS Office Expertise
- Superior Attention to Detail
- Account and Ledger Reconciliations
- Confidential Document Control
- Personal Bookkeeping
- Precision and Accuracy
- Data Inputting
- Tax Statement Preparation
- Corrective Actions
Timeline
Health Benefits Coordinator
Conduent
09.2023 - Current
Head
Raising Children
01.2020 - 09.2023
Administrative Manager
C&C Game Birds
04.2017 - 10.2020
Bookkeeper
Leo Rinwalske Towing
05.2003 - 03.2017
Call Center Agent
Verizon
08.1997 - 05.2002
Customer Service Lead
Dick’s Clothing and Sporting Goods
10.1994 - 07.1997
Elmira Free Academy
Diploma from Business Administration
Elmira Business Institute
Medical Office Assistant Certification from Medical Office Assistance
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