Tammi Stanley
Summary
Dynamic Medical Secretary with a proven track record at Advance Physical Therapy, excelling in patient scheduling and insurance verification on many levels. Adept in medical terminology and delivering exceptional customer service, I enhanced clinic workflow and ensured compliance with HIPAA regulations, fostering effective communication among patients, providers, and insurance companies.
Known for my reliability and helping have a fun demeanor, I enjoy teamwork and ensuring that the most important assets are taken care of - and that is the patients.
Overview
16
16
years of professional experience
Work History
Medical Secretary
Advance Physical Therapy
07.2009 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Facilitated communication between patients, providers, and insurance companies to enhance service delivery.
- Processed insurance claims and verified patient eligibility with precision.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Called health insurance companies for benefits, worked closely with workers comp companies adjusters or NCMs, and spoke with attorneys offices for MVA or litigation, as needed.
Education
Certificate - Administrative Professional/Secretary
US Career Institute
01-2005
High School Diploma -
Pittsfield High School
05-2003
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
Timeline
Medical Secretary
Advance Physical Therapy
07.2009 - Current
Certificate - Administrative Professional/Secretary
US Career Institute
High School Diploma -
Pittsfield High School