Motivated Retail Manager with 20+ years of experience. Recognized for surpassing goals and planned performance. Successful in driving underperforming stores to achieve top ranking levels in sales, revenue, and profitability. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth thru time management and prioritization.
Work History
GENERAL MANAGER
1 Year 11 Months
Old navy | Staten Island, NY | 09.2018 - 08.2020
Responsible for leading a team of 50+ employees in a $6M volume store.
Responsible for maintaining a profitable store and business plan.
Responsible for conducting accurate inventories twice a year as well as being one of the first stores in my district to conduct self scan.
Responsible for the recruiting, hiring and developing talented managers and employees.
Responsible for driving Stores results in all metrics including being #1 store in district with credit card performance.
Responsible for maintaining high visual and merchandise standards.
Implemented daily, weekly and monthly plans and was able to redirect and prioritize list when business needs changed.
Responsible for the promotion of talented team members.
ASSISTANT GENERAL MANAGER OF MERCHANDISING
1 Year
Old navy | Staten Island, NY | 09.2017 - 09.2018
Assisted the General Manager with executing and maintaining the business plan.
Assisted in driving results in all metrics while achieving and exceeding companies goal.
Assisted in training and developing all new hires in all areas of the store.
Responsible for the overall visual and merchandising of the women's department which equates to over 50% of the store's business.
Responsible for trading and mentoring department managers and leads.
Responsible for performing Sales and Service Leader duties during peak hours and big days.
Responsible for coaching and providing both positive and constructive feedback to team to improve performance.
SENIOR MERCHANDISE MANAGER
5 Years
Old navy | Brooklyn, NY | 09.2012 - 09.2017
Responsible for the overall visual, merchandising and profitability of the women's department.
Assisted the General Manager in driving store results.
Assisted store team in achieving $1mil increase in yearly sales in 2013.
Assisted in the overall functioning of a $13Mil volume store.
Responsible for training and developing all team members in merchandising standards.
Mentored all other managers in their respectful departments.
Responsible to be head of store in absence of the General Manager.
DEPARTMENT MANAGER
4 Years 1 Month
Old navy | Brooklyn, NY | 08.2008 - 09.2012
Responsible for the overall execution of visual and merchandising standards per company guideline in the women's department.
Managed a large team in a high volume store.
Responsible for driving results per company goals during my LOD tours.
Assisted in the hiring and recruiting of new team members.
Mentored all other new managers and helped them adapt to new environment.
City Carrier Assistant
2 Years 5 Months
USPS | 05.2024 - Current
Handled mail and packages with care to prevent damage during delivery.
Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Adapted to changing workloads and schedules, demonstrating flexibility in operations.
Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Planned and cased mail in sequence of delivery for designated route.
VISUAL MANAGER
5 Years 10 Months
Old navy | New York, NY | 10.2002 - 08.2008
Responsible for the visual and merchandising of both flagship stores.
Responsible for receiving freight and placing product according to company guidelines and standards.
Responsible for creating floor plans for weekly and monthly floor sets.
DEPARTMENT MANAGER
4 Years 8 Months
Macy's | Brooklyn, NY | 02.1998 - 10.2002
Responsible for the successful increase in profitability of the Juniors department.
Responsible for a team of 15 plus associates and 1 assistant manager.
Responsible for caps hung and developing team.
Handled all decisions and planning of the product set in my department.
Resoisvow for the promotion of a few associates.
Education
ASSOCIATE OF APPLIED SCIENCE - Business Administration
Kings borough community college | 06.1994
Degree in Business Administration
Timeline
City Carrier Assistant
USPS
05.2024 - CurrentRead More
GENERAL MANAGER
Old navy
09.2018 - 08.2020Read More
ASSISTANT GENERAL MANAGER OF MERCHANDISING
Old navy
09.2017 - 09.2018Read More
SENIOR MERCHANDISE MANAGER
Old navy
09.2012 - 09.2017Read More
DEPARTMENT MANAGER
Old navy
08.2008 - 09.2012Read More
VISUAL MANAGER
Old navy
10.2002 - 08.2008Read More
DEPARTMENT MANAGER
Macy's
02.1998 - 10.2002Read More
Kings borough community college
ASSOCIATE OF APPLIED SCIENCE from Business Administration